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Navigator counts not updated
Hi,
I went on holiday for a while, navigator client is on my computer which was turned off. i have now had my computer on for a couple of hours and there is about 2 weeks that have not been updated in the logs.
FS100 print engine (Xerox iGen 150)
client is on a Win 10 PC.
any help?
Thanks,
Charlie
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Navigator counts not updated
Hello Charlie,
The Navigator client should be installed on a machine that is on all the time, for best performance. It could take a 24 hour period for all the information to be updated.
Although I don't think this is the issue you could also double check your time/date settings to be sure they are set correctly. If not set correctly there could be some data sync delays.
Thanks,
Fiery Navigator Support
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Hi, The data/time is fine on both Fiery server and the navigator client PC.
24 hrs now passed. still not updated for a large time period.
between:
17 Nov 2016 16:47
4 Nov 2016 10:40
Surely it should make sure it has all been synced properly.
whats the next step?
thanks.
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Re: Navigator counts not updated
Hi Charlie,
We will reach out in a private email and request the following items:
- Your passport ID.
- A log obtained by logging into the Fiery Navigator client and clicking "Download log".
Thank you,
Andy
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Dashboard counts not being updated last 3 weeks
Client status is "connected", all counts show "0", no counts at all for January 2019, since December 15, 2018
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Hi Rupley,
I will reach out to you in a separate email. This thread was posted over two years ago and the issue you are experiencing is most likely a different issue.
Thanks,
Rich
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Thanks! jrupley@gmail.com
Anything you can do to help is appreciated, we cannot track production without the Fiery Navigator.
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