Navigator counts not updated

[cbrowning@romax.co.uk]

Hi,

I went on holiday for a while, navigator client is on my computer which was turned off. i have now had my computer on for a couple of hours and there is about 2 weeks that have not been updated in the logs.

FS100 print engine (Xerox iGen 150)
client is on a Win 10 PC.

any help?

Thanks,
Charlie

[Rich_H]

Hello Charlie,
The Navigator client should be installed on a machine that is on all the time, for best performance. It could take a 24 hour period for all the information to be updated.

Although I don't think this is the issue you could also double check your time/date settings to be sure they are set correctly. If not set correctly there could be some data sync delays.

Thanks,
Fiery Navigator Support

[cbrowning@romax.co.uk]

Hi, The data/time is fine on both Fiery server and the navigator client PC.

24 hrs now passed. still not updated for a large time period.

between:

17 Nov 2016 16:47
4 Nov 2016 10:40

Surely it should make sure it has all been synced properly.

whats the next step?

thanks.

[andyb]

Hi Charlie,

We will reach out in a private email and request the following items:
- Your passport ID.
- A log obtained by logging into the Fiery Navigator client and clicking "Download log".

Thank you,

Andy

[rupley]

Client status is "connected", all counts show "0", no counts at all for January 2019, since December 15, 2018

[Rich_H]

Hi Rupley,
I will reach out to you in a separate email. This thread was posted over two years ago and the issue you are experiencing is most likely a different issue.
Thanks,
Rich

[rupley]

Thanks! jrupley@gmail.com

Anything you can do to help is appreciated, we cannot track production without the Fiery Navigator.