If you have an external server that you can upgrade CWS on, is there a procedure on this. I have seen issues when people try to update on the server and download a newer version and can't install it then get stuck in a loop trying to install. Let's say the server has 5.8 and they try to install 6.3. Only thing I've seen fix this is installing the CWS that came on the original install user discs which I believe says user software.