Mojave & CPS 5.00.0.43 Preference Error

[SurlyTim]

Hi,
Prior to today, I was successfully running CPS on Mac Mojave. I updated CWS via Fiery Software Manage and now I'm getting errors trying to launch the app:


08:35:18: can't open file '/Users/[username]/Library/Preferences/Fiery Color Profiler Suite Preferences' (error 13: Permission denied)
08:35:18: can't open user configuration file '/Users/[username]/Library/Preferences/Fiery Color Profiler Suite Preferences'.
08:35:18: Changes won't be saved to avoid overwriting the existing file "/Users/[username]/Library/Preferences/Fiery Color Profiler Suite Preferences"


I have tried uninstalling CWS... Same error
I have tried uninstalling & reinstalling CPS... Same error
Added "full disk access" for CPS in the Mac's privacy settings... Same error



Any ideas?

[Lou_P]

Hi Tim.

Please try manually deleting the file /Users/[username]/Library/Preferences/Fiery Color Profiler Suite Preferences'

Let us know if this works.

We have seen this on MacOS 10.13 and are researching it but have not seen it on Mojave.

[SurlyTim]

Thanks for the reply Lou.

Unfortunately, I have already resolved this. I took the extreme step to reformat the Mac and re-install both the OS (mojave) and CPS.
This fixed the issue.

It also tracks with your comment that the problem dates back to 10.13. For what it's worth... I originally upgraded the Mac from 10.13 to 10.14. Perhaps some legacy files from the upgrade are causing the permission problem? (Wouldn't be the first time a Mac upgrade caused some "wonkiness")

Anywhooo, Let's call this closed.

[Lou_P]

Thanks, Tim.

Sorry you had to resort to extreme measures but I'm glad it's fixed.

I wanted to let you know about our new Communities site. It will replace this forum soon so please register there and post any future questions there.

The link is <https://communities.efi.com/s/>. You can go to Fiery to get to the Color / CPS section.

~Lou