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Thread: Mojave & CPS 5.00.0.43 Preference Error

  1. #1
    Join Date
    Sep 2014
    Posts
    5

    Default Mojave & CPS 5.00.0.43 Preference Error

    Hi,
    Prior to today, I was successfully running CPS on Mac Mojave. I updated CWS via Fiery Software Manage and now I'm getting errors trying to launch the app:


    08:35:18: can't open file '/Users/[username]/Library/Preferences/Fiery Color Profiler Suite Preferences' (error 13: Permission denied)
    08:35:18: can't open user configuration file '/Users/[username]/Library/Preferences/Fiery Color Profiler Suite Preferences'.
    08:35:18: Changes won't be saved to avoid overwriting the existing file "/Users/[username]/Library/Preferences/Fiery Color Profiler Suite Preferences"



    I have tried uninstalling CWS... Same error
    I have tried uninstalling & reinstalling CPS... Same error
    Added "full disk access" for CPS in the Mac's privacy settings... Same error



    Any ideas?

  2. #2
    Join Date
    Apr 2010
    Location
    Foster City, CA
    Posts
    286

    Default

    Hi Tim.

    Please try manually deleting the file /Users/[username]/Library/Preferences/Fiery Color Profiler Suite Preferences'

    Let us know if this works.

    We have seen this on MacOS 10.13 and are researching it but have not seen it on Mojave.

  3. #3
    Join Date
    Sep 2014
    Posts
    5

    Default

    Thanks for the reply Lou.

    Unfortunately, I have already resolved this. I took the extreme step to reformat the Mac and re-install both the OS (mojave) and CPS.
    This fixed the issue.

    It also tracks with your comment that the problem dates back to 10.13. For what it's worth... I originally upgraded the Mac from 10.13 to 10.14. Perhaps some legacy files from the upgrade are causing the permission problem? (Wouldn't be the first time a Mac upgrade caused some "wonkiness")

    Anywhooo, Let's call this closed.

  4. #4
    Join Date
    Apr 2010
    Location
    Foster City, CA
    Posts
    286

    Default RE: Mojave & CPS 5.00.0.43 Preference Error

    Thanks, Tim.

    Sorry you had to resort to extreme measures but I'm glad it's fixed.

    I wanted to let you know about our new Communities site. It will replace this forum soon so please register there and post any future questions there.

    The link is <https://communities.efi.com/s/>. You can go to Fiery to get to the Color / CPS section.

    ~Lou

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