Hi - I'm pretty new to managing the Command Workstation so I'm sorry if this is an obvious question.

Command Workstation 6.2.0.48
Sharp MX 7580 (MX-PE12-351F)

Jobs are sent to the Print Queue. If there is a paper mismatch (as an example), it gets moved to the Held Queue and the person printing does not correct this, the jobs behind it get stuck. I looked at server configuration which shows under Job Management �> Job Mismatch that "Enable Job Mismatch" is checked, the Mismatch Action is set to "Cancel" after 5 minutes with "Cancel job processing after time out expires" checked.

With these settings, shouldn't the job just cancel and the other jobs behind it start printing again?

It is a standard Fiery setup, not much customizing beyond the standard settings. We do print through the Papercut server which is using the correct Fiery drivers for the Sharp.

Thanks in advance!
Michelle