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Thread: Print Job Details Disappearing from Held Queue List

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  1. #1
    Join Date
    Aug 2009
    Posts
    29

    Default Print Job Details Disappearing from Held Queue List

    Something strange has happened to my Held Queue List where processed jobs details have started being missing. Nearly all jobs now show as Unknown number of pages and nothing is showing in Paper Source, Output Delivery or Color Mode. I am using CWS 6.2.0.133 on Windows 7 Pro 64 bit to a Xerox Versant 80.
    I find if I remove raster and reprocess that the details reappear but am lost as to why they have disappeared in the first place. Yesterday I replaced a lot of the missing details but on a restart this morning the details are missing again.
    Any help would be appreciated.

  2. #2
    Join Date
    Jul 2009
    Location
    Amsterdam
    Posts
    953

    Default

    Something is wrong with your server. Please book a service call for your Fiery server right away.

  3. #3
    Join Date
    Aug 2009
    Posts
    29

    Default

    Thanks Greta. I have booked a service call with our techs.

  4. #4
    deckm00 is offline Senior Fiery Forum Contributor deckm00 is on a distinguished path
    Join Date
    Jul 2009
    Location
    Perkasie, Pa (Bucks Co)
    Posts
    53

    Question resolution?

    Michael, did you resolve this issue and if so how?

    Thanks

  5. #5
    Join Date
    Aug 2009
    Posts
    29

    Default

    Hi
    I archived all the jobs from the Held Queue to another network computer, booked a Tech service call for several days later and whilst waiting for them to attend noticed that all new jobs going into the held queue were behaving as normal, so I cancelled Tech service and everything was fine for 5 weeks; and then it started again. Xerox tech reloaded software on Fiery and all is now fine again.

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