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Thread: Output profiles dropping out from paper catalog

  1. #1
    MikkoS is offline Senior Fiery Forum Contributor MikkoS is on a distinguished path
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    Default Output profiles dropping out from paper catalog

    Hi!
    Any idea what is going on here?
    This has been an issue for a long time already.

    Machines and RIPs:
    - Canon C-10000VP with B5000
    - Canon C-700 with F200

    It happens I would say about once a week that many of the output profile assignments gets lost in paper catalog. This is forcing us to be in constant alert to be tagging them back on by one when this occurs.

    It seems mostly to happen to papers with custom size (envelopes, papers that are not A4, A3, SRA3 etc) but I'we also noticed few times it happening to SRA3 papers too.

  2. #2
    el_tren2003 is offline Fiery Forum Expert Contributor el_tren2003 is on a distinguished path
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    Hi MikkoS,

    First of all,
    Both RIPs are up tp date?
    B5000 - V1.02 + SP1
    F200 - V1.21 + SP1
    SP1 addresses some paper catalog issues.

    Kind regards,

  3. #3
    MikkoS is offline Senior Fiery Forum Contributor MikkoS is on a distinguished path
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    Hi,

    B5000 seems to be up to date.
    And I can actually state that it happens more rarely on B5000 but it still happens.

    F200 is V1.1 with no SP.
    Last edited by MikkoS; 04-10-2018 at 06:36 AM.

  4. #4
    MikkoS is offline Senior Fiery Forum Contributor MikkoS is on a distinguished path
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    Hi!

    Canon service team is coming to update the F200 on friday.
    But with B5000 they are lost a bit since that is up to date and still dropping the profiles.
    Today we noticed it has dropped the profile of 90% of our catalog items. No matter if they are stantard sizes or not.
    Is there anything that could be done to this?

  5. #5
    MikkoS is offline Senior Fiery Forum Contributor MikkoS is on a distinguished path
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    We just got a new Ricoh C7200X with Fiery RIP.
    This does the same trick as well.
    This morning all the output profiles were lost at the paper catalog and set to be "servers default".

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