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Thread: Missing images

  1. #1
    Join Date
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    Default Missing images

    Hi - I'm experimenting with dropping pdfs onto Command Workstation but noticed some missing images on the print-outs. These images are there when i print directly from Acrobat. They're also there on the preview in Command Workstation. The pdfs were created in InDesign on a mac.

    Many thanks

  2. #2
    Gavin is offline Fiery Forum Expert Contributor Gavin is on a distinguished path
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    Quite a lot of information missing to make an informed comment. What are your Job Properties settings, colour profile setup, pdf profile, etc. What type of images are they - jpeg, tiff, RGB, CMYK. Throw us a bone and I'll get my dog to fetch it! ;-)
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  3. #3
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    Hi - sorry to be so vague. The image is a barcode which is set at a bitmap, coloured up as a spot colour.
    I've included a couple of screen shots that will hopefully be useful.
    [ATTACH]Name:  image.jpeg
Views: 24
Size:  135.1 KB[/ATTACH]
    Attached Images  
    Last edited by Davis_XI; 02-03-2018 at 06:31 AM.

  4. #4
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    When you say 'the images appear on the preview in Command Workstation' do you mean the preview on a Ripped (processed) job, with a dark yellow job icon? Or the unripped light yellow jobs?

    Either way it appears to be a Rip issue, so I would recommend you raise a case with your local tech support (who supports the print engine).
    Last edited by Greta_C; 02-05-2018 at 07:49 AM.

  5. #5
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    Just previewed the job after i'd applied my workflow and barcode is there. Tried 'Proof print' and then previewed again and barcode is now missing from my visual.

    Either way its missing from the print-out.

    Will take your advice and raise a case with supplier.

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