+ Reply to Thread
Results 1 to 4 of 4

Thread: Fiery and/or Printer stops printing and processes data, will not restart

  1. #1
    Join Date
    Nov 2017
    Posts
    2

    Default Fiery and/or Printer stops printing and processes data, will not restart

    We aren't 100% certain whether this is a Fiery issue or a Ricoh printer issue. Recently we were printing multiple copies of a document that was 2 pages in length, a simple front and back job, on a Ricoh Pro C7110s, using Fiery Command Workstation version 6.0.0.52. After 200 copies or so, the printer essentially stops mid-print and continues to "think", while the Process Data light flashes. It does not throw an error or and error code, and when you open the cover on the printer, there is no recognition from the printer that the door is open. The Fiery Command workstation also refuses to cancel the job and is basically stuck until the entire unit is shut down and restarted. The printer itself must also be shut down, cleared of the paper that is left "jammed" in the unit, and restarted.

    Our first inclination was to believe the memory of the Fiery CPU or the hard drive was full, so both were cleared, but the problem still remained. Our technician has also:
    a) Reinstalled Fiery from scratch after formatting the unit's hard drive.
    b) Installed a new hard drive on the Ricoh Printer.
    c) Installed a new memory drive on the Ricoh Printer.
    d) Installed a new Print Controller on the Ricoh Printer.
    e) Installed a patch for Fiery (which another technician told him would solve the problem)

    Clearing the hard drive for the printer seemed to have an effect on how many prints successfully printed before the machine stalls again. On two random occasions, one directly after clearing the hard drive and the other after installing the new memory drive, the printer printed a 1500 page job without stopping. But upon printing a second job in each scenario, the printer began to fail again.

    This problem seemed to start after the Fiery unit was updated with the latest software package and new firmware was installed on the printer, but the problem has not abated since the Fiery software was reverted, and seems to be growing as the number of pages we are able to print before it occurs becomes smaller and smaller.

    Does anyone have any thoughts on this and has anyone else had this on any other kinds of printers that use the Fiery unit besides Ricoh printers? Thanks!

  2. #2
    Join Date
    Aug 2017
    Location
    Northeastern US
    Posts
    5

    Default

    We just had this happen to us today; a 4-page print job is stuck at 25% processed; can cancel the job but cannot remove the job from the server and restarting the job doesn't do anything.
    Able to remove the existing job after restarting both Fiery & printer, a second attempt to print resulted in the same thing: stuck with nothing to do but restart everything and print on a different machine.
    (These are "regular, plain old" 8 1/2 x 11 color prints. Nothing fancy.)

  3. #3
    Join Date
    Nov 2017
    Posts
    2

    Default

    Mind if I ask what kind of printer you are using?

  4. #4
    Join Date
    Aug 2017
    Location
    Northeastern US
    Posts
    5

    Default

    KM Bizhub 1060. It seems to have a 'surprise' for us on nearly a weekly basis (luckily most of them are easily dealt with :-)

+ Reply to Thread

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts