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Thread: Command Workstation freezes for one user

  1. #1
    Join Date
    Sep 2017
    Posts
    2

    Default Command Workstation freezes for one user

    FCW 6.0.0.373
    Windows 10 Pro

    I have a domain user that has FCW freeze when trying to access any job, selecting Job Properties. There is no error, program does not close, this happens every time. Strange thing is, the job prints when double click on it or selecting properties. I am not able to select anything else after trying to access a job, the program is frozen. The only way to close it through Task Manager.

    I logged in as workstation admin, on the same computer, and was able to open jobs just fine. No freezes.

    I uninstalled and reinstalled the application with no success.

    If anyone else experienced this and has a solution, it would be much appreciated.

  2. #2
    Join Date
    Sep 2017
    Posts
    2

    Default

    Here is the log.

    15-09-2017 11:58:26 <Debug> App.cpp::OnInit::176 CWS version 6.0.0.52
    15-09-2017 11:58:26 <Debug> App.cpp::SetupLocale::303 UserLanguage Code : 60 Locale : English (U.S.) CanonicalName : en_US SystemLanguage Code : 60 Name: en_US
    15-09-2017 11:58:27 <Debug> Themer.cpp::Load::317 Application initialized with font face <Segoe UI>
    15-09-2017 11:58:28 <Debug> JobPreviewPanel.cpp::HandleJobSelectionChange::146 JobPreview HandleJobSelectionChange for no job(s) selected
    15-09-2017 11:58:29 <Debug> JobPreviewPanel.cpp::HandleJobSelectionChange::169 JobPreview HandleJobSelectionChange for job 8605B94B.59B9C28F.9112
    15-09-2017 11:58:35 <Debug> APF_HarmonyUtils.cpp::IsFieryServer::1681 IsFieryServer checking by server ip 192.168.2.16
    15-09-2017 11:58:35 <Debug> APF_HarmonyUtils.cpp::IsFieryServer::1693 IsFieryServer true
    15-09-2017 11:58:43 <Debug> FUCentralCtrl.cpp::FUCentralLibrary::64 libfucentral dynamic library loaded from C:\Program Files (x86)\Fiery\Components\Device Manager\Contents\WinOS\fuCentral.dll
    15-09-2017 11:58:43 <Debug> FUCentralCtrl.cpp::OpenSession::254 Invoking open_fu_portal_to_fiery for server 192.168.2.16
    15-09-2017 11:58:43 <Debug> JobPreviewPanel.cpp::HandleJobSelectionChange::146 JobPreview HandleJobSelectionChange for no job(s) selected
    15-09-2017 11:58:49 <Debug> JobPreviewPanel.cpp::HandleJobSelectionChange::169 JobPreview HandleJobSelectionChange for job 8605B94B.59B9C28F.9112
    15-09-2017 11:58:50 <Debug> FUCentralCtrl.cpp::OpenSession::256 Invoked open_fu_portal_to_fiery for server 192.168.2.16
    15-09-2017 11:58:50 <Debug> FUCentralCtrl.cpp::GetAvailablePatchesCount::287 isRemoteSystemUpda****abled returns 0
    15-09-2017 11:58:50 <Debug> FUCentralCtrl.cpp::GetAvailablePatchesCount::292 isApplicationVersionSupported returns 1
    15-09-2017 11:58:50 <Debug> FUCentralCtrl.cpp::CloseSession::269 Invoking close_fu_portal
    15-09-2017 11:58:50 <Debug> FUCentralCtrl.cpp::CloseSession::272 Invoked close_fu_portal
    15-09-2017 11:58:54 <Debug> JobPreviewPanel.cpp::HandleJobSelectionChange::169 JobPreview HandleJobSelectionChange for job 8605B94B.59B99BA3.9071

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