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Thread: CWS 5.8 blank pages show up in large print jobs

  1. #1
    Join Date
    Aug 2017
    Posts
    2

    Default CWS 5.8 blank pages show up in large print jobs

    We have seen blank pages or skipped pages show up in print jobs of around 400-500 pages. For example, a 400 page PDF was printed and about 15 pages in a row were blank. We verified this by flipping through page numbers which would show pg 236, 16 pages were blank, and then show up again on page 252.

    No error occurs on Fiery or the printer itself. We tried to print the same job as ASPX instead of PDF with no change. The problem is not consistent - we can see pages that are skipped and manually reprint them, so that tells me the source data is not damaged or corrupt. I believe it is an issue with the way Fiery software is processing the print job.

    Any ideas for troubleshooting would be greatly appreciated!
    Thanks.

  2. #2
    Join Date
    Aug 2017
    Posts
    2

    Default update

    We did a couple test prints to narrow down the issue. When the printer runs out of paper midway through, we refill it and only about 50 pages are printed before 14-15 pages show up completely blank. We replicated this twice. Our third test was to print the same job with enough paper to ensure it did not run out, and, guess what? No blank pages.

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