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Thread: Reinstall Fiery Command WorkStation 5.8 on Mac impossible

  1. #1
    Join Date
    Feb 2014
    Location
    Wendlingen, Germany
    Posts
    14

    Default Reinstall Fiery Command WorkStation 5.8 on Mac impossible

    The Reinstall Fiery Command WorkStation 5.8 instruction is wrong. --> http://help.efi.com/cwspackage/6.0/4...S58_Readme.pdf


    My customer (MacOS 10.12) had installed the CWS 6.0 although his Fiery Server is System 9. He used the Reinstall Fiery Command WorkStation 5.8 instructions to correct the error.


    Uninstall Fiery Command WorkStation 6.0 using the Fiery Software Uninstaller works correctly.
    Download the Fiery-Software-Manager.dmg from http://www.efi.com/marketing/fiery-s...orkstation-58/


    A message appears in the Fiery Software Manager.dmg that the Fiery Software Manager must be updated. It is not possible to download the CWS 5.8 without updating the Fiery software manager. After updating, CWS 5.8 is no longer available. This is the error!


    I could help my customers by sending him the correct link. http://www.efi.com/de-de/support-and...ons v4.4.0.843
    For a user, it is not possible to get this solution. Please fix this error on your page as soon as possible.


    Kind regard,
    Enrico

  2. #2
    Join Date
    Jul 2009
    Location
    Amsterdam
    Posts
    819

    Default

    Hi Enrico,

    I'm not seeing this problem. Something is missing.

    I clicked on the link from our website, which you posted below. It points to this URL
    https://d1umxs9ckzarso.cloudfront.ne...sPackage44.dmg

    Once downloaded, I have the full package, it's named FieryApplicationsPackage44.dmg and it's 576MB.

    Open that package and inside I have an object called 'Install Fiery Command Workstation 5.8'. I clicked on that, ran it, and at the end I have CWS5 installed, and working. I never saw or opened Fiery Software Manager as part of this whole procedure.

    Name:  Rel 4.4 package contents.png
Views: 423
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    Here's what I'm thinking could've happened - when you uninstalled CWS6 you used a Fiery Software Uninstaller version that was older, not the version that shipped with CWS6. To rectify this, grab the full CWS6 package from here and take the Fiery Software Uninstaller.

    Run it to uninstall any CWS, Hot Folders or other Fiery software apps you have installed. Once you remove the last one it should prompt 'Remove Fiery Software Manager as well?' - Click yes.

    Now close the uninstaller and try the 5.8 install again.

  3. #3
    Join Date
    Jul 2009
    Location
    Amsterdam
    Posts
    819

    Default

    Oops!
    After further investigation I found we had a website bug, which did not occur when loading the page in English. We just fixed the bug.

    Now all the different language pages point to the correct full package containing CWS5 (FieryApplicationsPackage44.dmg), not Fiery Software Manager.

    This package is also available on our download site:
    http://www.efi.com/support-and-downl...&product=Fiery Extended Applications v4.4.0.843

    Sorry for the inconvenience,

    - G.
    Last edited by Greta_C; 08-14-2017 at 12:36 PM.

  4. #4
    Join Date
    Aug 2017
    Posts
    10

    Default

    Quote Originally Posted by Greta_C View Post
    Oops!
    After further investigation I found we had a website bug, which did not occur when loading the page in English. We just fixed the bug.

    Now all the different language pages point to the correct full package containing CWS5 (FieryApplicationsPackage44.dmg), not Fiery Software Manager.

    This package is also available on our download site:
    http://www.efi.com/support-and-downl...&product=Fiery Extended Applications v4.4.0.843

    Sorry for the inconvenience,

    - G.

    Im also trying to reinstall/uninstall the software manager but cant find the
    uninstaller file(im on a PC but i guess there should be a uninstaller file in the same package for PC aswell. I read somewhere else (cant find the thread now) where someone wrote that there should be a "Fiery Software Manager Unistaller" folder in the Extended Applications Package 44


    i also found this thread thats sums it up: http://fieryforums.efi.com/showthrea...ight=uninstall

    So could it be the same kind of bug?

  5. #5
    Join Date
    Jul 2009
    Location
    Amsterdam
    Posts
    819

    Default

    There is no Fiery Software Uninstaller for Windows, only for Mac.

    In Windows you can use the standard Add/Remove programs menu, to remove the Fiery Command Workstation package, and the Fiery Software Manager.

    Once these are gone (and reboot if asked), then use the link below to download the full package which includes the latest CWS 5.8 release.

    http://www.efi.com/support-and-downl...&product=Fiery Extended Applications v4.4.0.849

    Let me know if still any issues,

    G

  6. #6
    Join Date
    Aug 2017
    Posts
    10

    Default

    Quote Originally Posted by Greta_C View Post
    There is no Fiery Software Uninstaller for Windows, only for Mac.

    In Windows you can use the standard Add/Remove programs menu, to remove the Fiery Command Workstation package, and the Fiery Software Manager.

    Once these are gone (and reboot if asked), then use the link below to download the full package which includes the latest CWS 5.8 release.

    http://www.efi.com/support-and-downl...&product=Fiery Extended Applications v4.4.0.849

    Let me know if still any issues,

    G
    Thats the way i uninstalled the CWS and that was no problem but i cant even find Fiery Software Manager in the list of installed programs

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