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Thread: ES-2000 not seen by Command Workstation after updating

  1. #1
    Join Date
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    Default ES-2000 not seen by Command Workstation after updating

    After updating the IC-308 Fiery with the latest patches Command Workstation is no longer seeing the spectrometer when I'm trying to calibrate paper stocks. The spectrometer is working OK (worked on my laptop and using Konica Colorcare installed on the fiery.) but I keep getting the message to connect the spectrometer. Fiery says it got the latest driver installed OK.

    IC-308 Win Pro 7 64 bit
    Command Workstation 5.8.0.30 SP2
    I Pro1 Rev E ES-2000

    Any ideas?
    Cheers
    Pete

  2. #2
    Steve0 is offline Fiery Forum Expert Contributor Steve0 is on a distinguished path
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    Download FEA 4.4.0.755 (the current version as of this writing) from EFI's Download Center and install it on your IC-308. As it removes and reinstalls CWS and everything on your Fiery, including the spectro device drivers, it will no doubt fix this.

  3. #3
    adam1991 is offline Fiery Forum Expert Contributor adam1991 has proven very helpful adam1991 has proven very helpful adam1991 has proven very helpful adam1991 has proven very helpful adam1991 has proven very helpful
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    Quote Originally Posted by PowerRanger View Post
    After updating the IC-308 Fiery with the latest patches Command Workstation is no longer seeing the spectrometer when I'm trying to calibrate paper stocks. The spectrometer is working OK (worked on my laptop and using Konica Colorcare installed on the fiery.)
    Are you saying that this combination was working before?

    The reason I ask is, this combination (Fiery server running both CPS and Color Care) seems to be problematic--at least lately. It may be that a fairly recent patch is the culprit.

    My recommendation is to take all of that off to its own computer. Create a standalone job and color management computer, away from the RIP. I say that not because of this specifically, but overall it's a good recommendation to let the Fiery be a RIP and not have other duties. Most importantly, it's not a matter of if the Fiery needs reloaded, it's a matter of when. Clone files are fine, but prepare yourself for a scrape load from the original discs. You don't want to reload all of the color management tools if you don't have to.

    For example, Color Care keeps an ongoing record of its tasks, per press (if you want). I'd hate to lose those.

  4. #4
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    So I finally got round to trying to fix the Fiery (other than the issue with the spectrometer everything works OK). I gave it a re-build from the install discs. I tested the calibration with the spectrometer and its worked ok. At this point I performed a full backup of the HDD discs. I then got all the microsoft and Fiery patches installed. And guess what its not seeing the spectrometer again. I used the backup image to restore the fiery back again and just finished only the microsoft patches again. Checked the spectrometer and it is working OK. So I'm guessing it must be a fiery patch that is causing the problem.

  5. #5
    Join Date
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    Default ES-2000 and Fiery MX-PEX 10

    Quote Originally Posted by Steve0 View Post
    Download FEA 4.4.0.755 (the current version as of this writing) from EFI's Download Center and install it on your IC-308. As it removes and reinstalls CWS and everything on your Fiery, including the spectro device drivers, it will no doubt fix this.
    Has anyone tried this and can confirm this will resolve the issue. I have the same issue in our demo room and at a customer. Computer see's the ES-2000 with no issue but when you try to calibrate on the Fiery it tells you to connect the ES-2000. Have tried all the USB ports with no luck. I can take the ES-2000 to a customers laptop with CWS on it and it works with no issue. Will installing the the updated FEA work ok doing this on the Fiery itself?

    Mike Coolong
    Color Application Specialist
    Sharp Business Systems
    Last edited by mcoolong; 05-30-2017 at 07:57 AM.

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