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Inactive Tracking On Navigator
One of my Fiery printers is not being tracked by Navigator. Other machines are working fine.
Its on an IGEN 4
The Fiery Version is up-to-date but it's possibly because i'm unable to authorize the machine.
I've been trying for the past two weeks.
I just get the message 'Unable to contact Fiery Dashboard service. Please try again later.'
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Fiery Navigator / Fiery Dashboard
Hi Zoom4572,
Can you confirm the following details?
- that you are using the fierynavigator.efi.com website. The error message your report comes from CWS which is not required for the new Fiery Navigator authorization
- You IGen version such as iGEN4 v2.xx or iGEN4 v3.0
- The total number of devices you are trying to connect
I will reach out to you in a private email message in case a phone call or WebEx would help. Thanks,
Andy
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