Inactive Tracking On Navigator

[Zoom4572]

One of my Fiery printers is not being tracked by Navigator. Other machines are working fine.
Its on an IGEN 4
The Fiery Version is up-to-date but it's possibly because i'm unable to authorize the machine.
I've been trying for the past two weeks.
I just get the message 'Unable to contact Fiery Dashboard service. Please try again later.'

[andyb]

Hi Zoom4572,

Can you confirm the following details?
- that you are using the fierynavigator.efi.com website. The error message your report comes from CWS which is not required for the new Fiery Navigator authorization
- You IGen version such as iGEN4 v2.xx or iGEN4 v3.0
- The total number of devices you are trying to connect

I will reach out to you in a private email message in case a phone call or WebEx would help. Thanks,

Andy