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Thread: CWS will not startup after Mac crash

  1. #1
    Join Date
    Oct 2016
    Posts
    6

    Default CWS will not startup after Mac crash

    Hi,
    I have been using CWS for a long time, all of a sudden after a mac crash, the CWS will not startup.
    I have uninstalled all CWS and re-installed and no matter what I do it will not start up.
    I do not even get a splash screen. The app bounces in the doc like it's opening, and then closes immediately.
    HELP!
    Running CWS 5.8
    I have an iMac Retina 5K, 3.2 GHz, 16GB
    Running OSX 10.11.6
    Any insight out there?
    ~ariana

  2. #2
    kmbs-dcd is offline Fiery Forum Expert Contributor kmbs-dcd is on a distinguished path
    Join Date
    Feb 2010
    Location
    Texas
    Posts
    103

    Default

    Did you uninstall CWS by dragging it to the trash or using the Fiery Software Uninstaller?

    When I have experienced problems like you describe I have found it most successful to use the uninstaller and remove all the applications, printers and drivers and reinstall everything from scratch.

  3. #3
    Join Date
    Jul 2009
    Location
    Amsterdam
    Posts
    963

    Default

    Yes I agree remove everything using the Fiery Software Uninstaller first, then re-install.

    If that does not work, remove everything using Fiery Software Uninstaller, and then remove the Command Workstation preferences file.

    Go to: /Users/username/Library/Preferences and locate the ”Fiery Command WorkStation Preferences” file. Delete it.
    That’s it.
    *
    Note: By default your Library folder may be hidden by the OS. To unhide it – Type the following command into Terminal without quotation marks “chflags nohidden ~/Library”
    Hit enter. Then quit Terminal, and open a new finder window to reveal the library folder.

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