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Thread: Navigator counts not updated

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  1. #1
    Join Date
    Jul 2014
    Posts
    5

    Default Navigator counts not updated

    Hi,

    I went on holiday for a while, navigator client is on my computer which was turned off. i have now had my computer on for a couple of hours and there is about 2 weeks that have not been updated in the logs.

    FS100 print engine (Xerox iGen 150)
    client is on a Win 10 PC.

    any help?

    Thanks,
    Charlie

  2. #2
    Join Date
    Jul 2010
    Location
    Atlanta, GA
    Posts
    88

    Default Navigator counts not updated

    Hello Charlie,
    The Navigator client should be installed on a machine that is on all the time, for best performance. It could take a 24 hour period for all the information to be updated.

    Although I don't think this is the issue you could also double check your time/date settings to be sure they are set correctly. If not set correctly there could be some data sync delays.

    Thanks,
    Fiery Navigator Support

  3. #3
    Join Date
    Jul 2014
    Posts
    5

    Default

    Hi, The data/time is fine on both Fiery server and the navigator client PC.

    24 hrs now passed. still not updated for a large time period.

    between:

    17 Nov 2016 16:47
    4 Nov 2016 10:40

    Surely it should make sure it has all been synced properly.

    whats the next step?

    thanks.

  4. #4
    Join Date
    Oct 2014
    Posts
    32

    Default Re: Navigator counts not updated

    Hi Charlie,

    We will reach out in a private email and request the following items:
    - Your passport ID.
    - A log obtained by logging into the Fiery Navigator client and clicking "Download log".

    Thank you,

    Andy

  5. #5
    Join Date
    Nov 2015
    Posts
    6

    Default Dashboard counts not being updated last 3 weeks

    Client status is "connected", all counts show "0", no counts at all for January 2019, since December 15, 2018

  6. #6
    Join Date
    Jul 2010
    Location
    Atlanta, GA
    Posts
    88

    Default

    Hi Rupley,
    I will reach out to you in a separate email. This thread was posted over two years ago and the issue you are experiencing is most likely a different issue.
    Thanks,
    Rich

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