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Thread: Cannot load/install Acrobat Pro or Enfocus PitStop Edit DVD on macOS Sierra

  1. #1
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    Aug 2015
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    Question Cannot load/install Acrobat Pro or Enfocus PitStop Edit DVD on macOS Sierra

    I'm trying to excute the DVD with Adobe Acrobat XI Professional Installer & Enfocus PitStop Edit 12 Installer for MAC. I load the DVD and when I open it, the PDF Support Application icon displays with a line across it and once I double click on it I get the message: You can't use this version of the application "PDF Support Application" with this version of macOS.

    Your thoughts?

    macOS Sierra v. 10.12 on MacBook Pro (15-inch, Early 2011)
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  2. #2
    Join Date
    Nov 2014
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    Default

    You probably need to upgrade to V13?

  3. #3
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    Default

    Thank you for your reply! I'll have to give that a shot.

  4. #4
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    Default

    Quote Originally Posted by mtirado View Post
    Thank you for your reply! I'll have to give that a shot.
    How did you resolve this issue?

    I have just added Impose to my Sharp MX-6500 with Fiery today and come across the same issue - I cannot install the included version on my Mac OS Sierra machines.

    Is there somewhere we can download an up to date version of the software?

  5. #5
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    Quote Originally Posted by Nubius View Post
    How did you resolve this issue?

    I have just added Impose to my Sharp MX-6500 with Fiery today and come across the same issue - I cannot install the included version on my Mac OS Sierra machines.

    Is there somewhere we can download an up to date version of the software?
    Unfortunately you have to pay a hefty price for the new version. Someone said they had a workaround. When I get it, I'll be sure to post it on this reply, if it works.

  6. #6
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    Default Cannot load/install Acrobat Pro or Enfocus PitStop Edit DVD on macOS Sierra

    Any updates or workarounds on this issue??

  7. #7
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    Default

    Quote Originally Posted by Fiery.1 View Post
    Any updates or workarounds on this issue??
    Somebody told me to uninstall the Acrobat Pro version I had from my subscription I have from Adobe and install the version from the DVD, which is ver. XI, but that didn't work either. I also installed the ver. XI from the Adobe website and THEN popping in the DVD to install PitStop, but that didn't work either. I'm stuck!

  8. #8
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    Jul 2011
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    Default same here . . .

    the only chance was in my case - reinstall El-Capitan - Install Support DVD - upgrade to sierra - now it work´s

    kind regards

    Ingolf

  9. #9
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    Aug 2015
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    Thumbs up

    Interesting Ingolf. I didn't think of that, but I can see how that would work. I found another fix, but I prefer yours' because it allows you to have the latest and greatest. Mine was installing Adobe Acrobat 9.1 Professional and Enfocus PitStop Edit 9 and it worked with Sierra. Just for starters, the Finder displays everything as accessible (as you can see in the screenshot).

    Name:  Screen Shot 2017-01-17 at 5.00.49 PM.jpg
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    The point is that it works, but Ingolf's solution allows you to retain the latest version of PitStop. I still have the latest version of Acrobat Pro, but for my old version of PitStop to work I also have to have an old version of Acrobat.

  10. #10
    Join Date
    Oct 2011
    Location
    Switzerland
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    4

    Default When can we expect an official fix to this issue?

    All good and well, but I don't really want to go through all that hassle! There must be a better way to solve this.
    Am I wrong?

    regards Heinz

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