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Thread: Connect to IP but can't send file

  1. #1
    Join Date
    Jul 2015
    Posts
    24

    Default Connect to IP but can't send file

    Hi
    I've got 5 printers I'd like to be able to send files to. I am able to connect via the "Locations" tab in settings. Two of the IP addresses are working with no issue, but 3 of them are not.

    What would cause me to test the connection successfully, but have it fail when I put it through a workflow?

    I should note that this behavior is the same across two different servers. (A development server and a production server, with two different IP addresses)

  2. #2
    Join Date
    Mar 2011
    Location
    Foster City, CA
    Posts
    202

    Default

    Hi strido, we would need more information about the Fiery's you connected. Are they all on the same network? Any firewall enabled? Etc.

    I will ask the team to see how we can better identify why a job fails. Could be time out?
    --
    Hans Sep, Product Line Manager Fiery JobFlow

  3. #3
    Join Date
    Jul 2015
    Posts
    24

    Default

    They're all on the same network, correct.

    As a matter of fact I just added two more that works, too.

    So the score is 3 4 work and 3 don't. Strange.' All the printers are indeed on the same network.

    How can I tell if they have a firewall enabled?

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