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Thread: CPS 4.9 not seeing KM FD-9 over IP

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  1. #1
    adam1991 is offline Fiery Forum Expert Contributor adam1991 has proven very helpful adam1991 has proven very helpful adam1991 has proven very helpful adam1991 has proven very helpful adam1991 has proven very helpful
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    Default CPS 4.9 not seeing KM FD-9 over IP

    FD-9 connected to ethernet, IC-308 also connected to ethernet. CPS 4.9 running on IC-308. Both devices on the same subnet.

    FD-9 utility also loaded on IC-308, and it finds the FD-9 just fine.

    But CPS doesn't find the FD-9. Thoughts?

    Works fine when connected USB.

    FD-9 firmware 1.11.0001.

  2. #2
    adam1991 is offline Fiery Forum Expert Contributor adam1991 has proven very helpful adam1991 has proven very helpful adam1991 has proven very helpful adam1991 has proven very helpful adam1991 has proven very helpful
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    And by the way, I did check--this works on my Macintosh via IP just fine.

    So this is a CPS/Windows issue, or is this a CPS/Fiery issue?

  3. #3
    Lorenz2 is offline Senior Fiery Forum Contributor Lorenz2 is on a distinguished path
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    hi adam1991,

    same issue here.

    Made a little matrix to show what works fine and what does not when I called EFI/KM/XEROX for help last week.

    Fiery EX80 (Win 7)
    EFI CPS 4.9 USB OK / Ethernet BAD
    Konica-Minolta FD-S2w USB OK / Ethernet OK


    Standalone MAC
    EFI CPS 4.9 USB OK / Ethernet OK
    Konica-Minolta FD-S2w USB OK / Ethernet OK

    EFI is aware of the issue and working on it – supposed to have fix end of July or the beginning of August. Should be part of version 4.10.

    Beset, Lorenz
    Xerox Versant 80 with EX-80

  4. #4
    adam1991 is offline Fiery Forum Expert Contributor adam1991 has proven very helpful adam1991 has proven very helpful adam1991 has proven very helpful adam1991 has proven very helpful adam1991 has proven very helpful
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    Default

    Good to know. Thanks.

  5. #5
    Steve0 is offline Fiery Forum Expert Contributor Steve0 is on a distinguished path
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    I have an IC-310 running v2.1 fully updated, and a KM FD-9 connected to it that still only seems to work via USB connection. Was the FD-9 network connection issue ever solved, and if so, what do I need to do?

  6. #6
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    Default FD9 - Firmware

    Check your firmware version. At time of 4.9.2 release, the current version of firmware is 1.12.0000

    FD9 connection stability has been a challenge.

    With CPS v4.9.2, the Fiery connection to the FD9 has been unblocked. The connection has been tested working on Mac and Windows Clients and Fiery Servers, Win 10, Win 8.1 and Win 7.

    We have seen Ethernet connection issues that are intermittent, or dependent on network hardware used. We have been unable to determine a clear way to work around.
    In one case, connecting the Fiery Server and the FD9 to the same Ethernet switch resolved the issue of a hang on initialization.
    In another case, the initial connection on a Windows 7 Fiery Server was failing, and then for no clear reason it began working.

    On Windows - USB connection remains the most reliable.
    On Mac - Mac hardware dependent - the latest OSX v10.11 and v10.12 with USB hangs on initialization, so Ethernet is most reliable.

    Thank you
    Justin
    Last edited by Justin_dB; 02-08-2017 at 01:27 PM.

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    Default RE: CPS 4.9 not seeing KM FD-9 over IP

    Thanks Steve.

    I did not feel thrown under the bus by any means. Wanted to let you know 4.9.3 is just around the corner so you should not have long to wait.

  8. #8
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    Default RE: CPS 4.9 not seeing KM FD-9 over IP

    Thanks Steve.

    I did not feel thrown under the bus by any means. Wanted to let you know 4.9.3 is just around the corner so you should not have long to wait.

  9. #9
    Steve0 is offline Fiery Forum Expert Contributor Steve0 is on a distinguished path
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    At this writing, FCPS 4.9.3.01 is still the current version for Windows. This version still does not play well with the FD-9 and custom sheet sizes. I thought by now we'd have had that fixed. Is there any prospect of a near-term fix or update? I'd like to run my 12"x18" charts as is, without scissors.

    Thanks.

  10. #10
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    Default RE: CPS 4.9 not seeing KM FD-9 over IP

    Hi Steve.

    This is fixed as far as we know in 4.9.3. Can you send me a screenshot of your setting of page size? Are you entering custom page size or choosing 12x18 from the dropdown menu?

    Please let us know

    ~Lou

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