Results 1 to 4 of 4

Thread: Print Driver Installer Package Fails On OS X 10.10 Yosemite

Hybrid View

  1. #1
    Join Date
    Mar 2015
    Posts
    3

    Default Print Driver Installer Package Fails On OS X 10.10 Yosemite

    Hi,
    When the fiery driver installer package is run the wizard fails with an error message "The installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance"

    The driver is not installed and the installer quits.
    Latest Canon Driver downloaded from the efi site

    Used the Fiery software removal tool remove all EFi printers and drivers from the MAC.
    Run the installer package as the Admin user on the mac.
    Checking the logs in console the issue seems to be related to permissions (etc/ sudoers) see attached log.

    Any ideas?
    Attached Images

  2. #2
    el_tren2003 is offline Fiery Forum Expert Contributor el_tren2003 is on a distinguished path
    Join Date
    Jul 2009
    Location
    Lisbon
    Posts
    121

  3. #3
    Join Date
    Mar 2015
    Posts
    3

    Default The answer does not seem to apply here.

    See this: http://fieryforums.efi.com/showthrea...install-failed
    This is installed using English, so local language fix does not apply. It looks like a permissions issue.
    Latest driver from the site tested, uninstaller run and unable to reproduce off the customers site.

    Thanks

  4. #4
    Join Date
    Mar 2015
    Posts
    3

    Default Resolved

    Fixed by running the "verify disk permissions" and then "Repair disk permissions" under the disk utility in OS X When the driver installer is then run again the driver is correctly installe

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts