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Thread: ex1000 paper catalog not sync with PCUI

  1. #1
    Join Date
    Mar 2016
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    4

    Default ex1000 paper catalog not sync with PCUI

    Hi to all
    We have been really confused about the xerox color 800 that we bought recently. First the paper catalog was inactive for a few days. We managed to handle the problem after trying patch installation and reinstalling fiery software more than 20 times. For 5 days the machine worked just fine. Out of the blue, it failed to work giving a 24-213 fault error and showing no signs of connection between pcui and the print engine. We tried reinstalling the PCUI (user interface dell optiplex780) several times but no result gained . It even failed to install the diagnostic tool. It took us nearly two days to resolve that problem and have the pcui fully reinstalled and had the PCUI and print engine fully connected. Just when we thought we can celeberate we realized the machine fails to print as the paper catalog on cws5 failed to show the paper catalogs that were defined on the pcui(meaning the fiery was not connected to the pcui). The 27-315 fault code pops up and the paper catalog does not sync. Its getting really frustrating. Has anyone experienced something similar? My colleague thinks the pcui
    installation software is faulty but I have a hunch that it has something to do with wrong setting and /or compatibility.
    Could any one help please?
    Thank you all

  2. #2
    thistlegorm is offline Fiery Forum Expert Contributor thistlegorm has achieved rock star status thistlegorm has achieved rock star status thistlegorm has achieved rock star status thistlegorm has achieved rock star status thistlegorm has achieved rock star status thistlegorm has achieved rock star status thistlegorm has achieved rock star status thistlegorm has achieved rock star status thistlegorm has achieved rock star status thistlegorm has achieved rock star status thistlegorm has achieved rock star status
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    Default

    imanrm

    A couple of things - please just post once as a new post as you have done here & not tacked onto the end of posts that are years old & may or may not be relevant to your query..

    Also the Fiery Paper Catalog on the XC1000 Colour Press works fine when properly patched & configured - so it suggests that the issue you are experiencing is not widely seen or is only relevant to your setup ?

    First off - which Fiery Version on you running is it Ver 2.2 ? Next if it is Ver 2.2 have all the Fiery System Patches been loaded in the correct order ? there some 39 Patches to Install so you will remember if you have loaded them.

    Next onto the PCUI - Which System Version are you running on ? has the Remote Services Client been upgraded to V 4.5 - if you can give updates to these - I might be able top point you as to why yours isn't working..
    Last edited by thistlegorm; 04-11-2016 at 02:38 PM.
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