unable to activate Fiery Impose on my Mac

[Numerilis]

Hi,
I am unable to activate Fiery Impose on my computer (Mac).
I receive the following error message: "The license has already been activated for another computer."
But I didn't activate it on any other computer.
I am also unable to contact the support.
Could you please help ?
Thanks

[Kevin Hayes]

Is there an option to deactivate the license?

Someone has used that code before you. If there was a connection error it would state this and give you an alternative method.

Try unplugging it from network and try, possibly you have the ability to deactivate on the alternate method(?)

[Acer777]

I had this issue at one of my customers. Impose was activated on Command Workstation 5.7 but for some reason their IT guy decided to re-install the Fiery with Command Workstation 5.3. Impose became automatically de-activated. When i upgraded back up to 5.7, Impose was automatically activated and started working fine. Hope this helps.

[thistlegorm]

This is not that uncommon - one thing to confirm & then two things to try. On your MAC confirm that you can access the Internet ( you would be surprised how many times this is the problem, proxy's for Corporate Access etc ). If you can see the Internet, Open CWS 5 Right Click a Job & Impose to activate the Activation Wizard let it do its hunt & when it returns with "Licence already activated" message - hopefully you will see a question mark within a blue circle ? click on that - within that webpage you should have a link to "Restore Previously Activated Options on this Computer" - if this does not work - dig out your LAC ( Licence Activation Code ) which would have been supplied with the Fiery Software Disks & contact EFI support - give them the code & they can reset it on their Server - you should then be able to reactivate.