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Thread: Client CWS disconnects from server frequently

  1. #1
    Join Date
    Dec 2015
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    Default Client CWS disconnects from server frequently

    I work with a national fleet of printers that use Fiery IC-308 v2. Operators are using the client CWS on their laptops and finding that the connection disconnects frequently (every 10-20 minutes). Visually, it looks like it is connected, but it simply won't refresh to show the real status of the queue. It must be manually disconnected and then reconnected each time. Client and server software version 5.7.0.49. Laptops are using Windows 7, service pack 1, with a 64-bit operating system.

    So far we have restarted everything. Uninstalled and reinstalled everything. And loaded the software on a fresh windows 7 laptop with no other software installed. Still no luck.

    Any assistance would be appreciated.

  2. #2
    Kevin Hayes is offline Senior Fiery Forum Contributor Kevin Hayes is on a distinguished path
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    Are the laptops connecting wireless or cables?

    Are the Fierys and the laptops on the same subnet/router?

  3. #3
    Join Date
    Dec 2015
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    Quote Originally Posted by Kevin Hayes View Post
    Are the laptops connecting wireless or cables?

    Are the Fierys and the laptops on the same subnet/router?
    We are experiencing the issue when laptops are connected both by Ethernet cable and wirelessly. They are not on the same subnet/router.

  4. #4
    Join Date
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    Something must be interrupting the connection to the Fiery server.
    I would recommend temporarily disabling any antivirus and network security/firewalls to see if this is the problem.

    Also ensure your router isn't blocking any of the ports we use - a full list is available in our security whitepaper below:
    http://www.efi.com/library/efi/docum...p_us_en_us.pdf

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