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Thread: Cant Authorize

  1. #1
    Join Date
    Nov 2015
    Posts
    2

    Default Cant Authorize

    Been trying for the last week to authorize in workstation but all it does it keep authorizing then get a message "The service is buys or not responding. Please try again later.".
    Any ideas?

  2. #2
    Join Date
    Oct 2014
    Posts
    32

    Default

    Hi reppert,


    Can you please confirm if the machine with CWS has access to internet or better try login into https://fierydashboard.efi.com/ from that machine to see if the website is able to open on that machine correctly?

    If this works, can you send us the log file from your client machine so we can debug it further? The log file location is:
    - Windows OS: C:\programdata\FDC\logs\FDC.log
    - Mac OS: \Applications\Fiery\Command WorkStation5\FDC\Logs\FDC.log


    Thanks,


    Andy


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