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Thread: can't print sample files

  1. #1
    Join Date
    May 2014
    Location
    Indonesia
    Posts
    23

    Default can't print sample files

    Please help. I can't print sample files using Start Sample Print Button. every time I click this button, it give me error that told me to set the output tray
    Name:  start sample print.PNG
Views: 505
Size:  9.8 KB

    if I go to configure, the output tray is disable
    Name:  configure.png
Views: 637
Size:  25.9 KB

  2. #2
    Ranjitha is offline Fiery Forum Expert Contributor Ranjitha is on a distinguished path
    Join Date
    Jun 2012
    Posts
    122

    Default

    Hi,

    Can you check the Printer installed options to see what all the output trays connected.
    If Output trays are connected then it should be listed.

    And Please check the Fiery updates. If you haven't done, please do the system updates and check.


    Thanks,
    Ranjitha.
    Attached Images  

  3. #3
    Join Date
    May 2014
    Location
    Indonesia
    Posts
    23

    Default

    server are EX-P2100. printer only installed with output catch tray

    patch are complete
    Name:  patch.PNG
Views: 559
Size:  14.0 KB

    output tray are detected in JP
    Name:  jp output.png
Views: 643
Size:  73.4 KB
    Last edited by revelino; 09-13-2015 at 08:15 PM. Reason: adding attachment

  4. #4
    Ranjitha is offline Fiery Forum Expert Contributor Ranjitha is on a distinguished path
    Join Date
    Jun 2012
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    122

    Default

    Hi,

    Sample Print feature can be used when the Printer/copier with multiple output Trays.

    Thanks,
    Ranjitha.

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