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Thread: Cant login to dashboard/cant deautorize

  1. #1
    Join Date
    Mar 2015
    Posts
    4

    Default Cant login to dashboard/cant deautorize

    Hi!

    All messages appear on a german interface, the messages are translated.

    Its not possible to log into the dashboard with my credentials (since about 2 month). If I try to login, the message "User-id or passwort not recognised" appears. My credentials are 100% correct.

    If I try to reset my password trough https://login.microsoftonline.com/re...ssport.efi.com I get a white screen and nothing happens.

    So I registered a new user yesterday, the login is now successful possible.
    But now I have to deauthorise my computer with my first credentials. This is not possible, cause the CommandWorkstation says "Login to Firey Dashboard is not possible. Check your username/password and retry".

    Do you have any hints for me to solve this?

    TIA, Martin

  2. #2
    Join Date
    Mar 2011
    Location
    Foster City, CA
    Posts
    190

    Default

    Can you try and reset your password via http://passport.efi.com?

  3. #3
    Join Date
    Mar 2015
    Posts
    4

    Default

    Hi!


    Thank you for this hint - I tried it a several minutes ago - because the description for that procedure is very good hidden on the mainpage of http://passport.efi.com.

    It worked well - so I do have back the statistics which I want.

    Best regards, martin

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