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Thread: Fiery Vue crashes when importing some PDF's

  1. #21
    Join Date
    May 2009
    Location
    Minneapolis, MN
    Posts
    403

    Default

    Hi Cedric,

    Sorry for the inconvenience and delay. Obviously our attempts to resolve this so far have not been successful.

    The sample files you provided previously seem somewhat complex but I don't know what makes them unique. The smallest one for example creates a huge spool if printed and takes a considerable amount of time to save as a flattened PDF.

    Do you have numerous PDF's that are problematic or are we still dealing with two of them?

    Best regards,
    Bruce

  2. #22
    Join Date
    Oct 2015
    Posts
    28

    Default

    Bruce there are many of these that cause us the same issue.
    i can request more if required

  3. #23
    Join Date
    Oct 2015
    Posts
    28

    Default

    any more on this? is there a process we can apply to the pdf before vue opens it?

  4. #24
    Join Date
    Oct 2015
    Posts
    28

    Default Vue crashing

    Hi Its been about a year since this thread first started but the issues remain the same!
    is there anything we can do to resolve?

  5. #25
    Join Date
    May 2009
    Location
    Minneapolis, MN
    Posts
    403

    Default

    Hi Cedric,

    Apologies for delay and thank you for your patience.

    A fix for this has been determined the release is scheduled for end of February.

    Best regards,
    Bruce

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