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Thread: Command Workstation Disconnecting

  1. #11
    Join Date
    Jul 2014
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    We spent some time yesterday trying to see if we may have a faulty line or switch somewhere, but we are still having the same issues.

    The C8000 runs on a Pro 80-12 and the C6500 has a fiery S450.
    The towers on the individual printers don't seem to be affected when CWS disconnects. The printers and the RIP receive and process print information from other programs (Acrobat, Mail etc.) without a problem.

  2. #12
    oxident is offline Fiery Forum Expert Contributor oxident is on a distinguished path
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    Aug 2009
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    Okay, and what about CWS on the towers itself? If you open it there, does it also disconnect at this time?
    IC-306 v3.01 FS100 Pro / KM C6000, IC-308 v2.1 FS150 Pro / KM C71hc / SD-513, IC-414 / KM C754
    CWS 5.8 SP2, Windows 10 x64

  3. #13
    Join Date
    May 2009
    Location
    Minneapolis, MN
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    Are you the KM tech tasked to troubleshoot this, or are you the user/operator? If the later I would suggest you contact your KM dealer regarding this issue.

    You still have not given a clear enough picture of what Fiery's you actually have (version, patch levels, etc.) So far, I can deduce that you have a IC-303 connected to C6500 and IC-306 connected to C8000.

    1.) You say you have a third Fiery as well that is, or is not having same disconnect issues?

    2.) Create Configuration pages and attach here to your next Forum post. To do this connect to each Fiery via CWS5.6 and for each, go to Device Center tab, General tab, Server Configuration tab, then "Save as". Select PDF, in pop-up window and select "..." button to set location where PDF of Configuration page file is written to.

    We can then look at this to see exactly what three Fiery's you do have and how they are configured and patched.

    To troubleshoot, some key things to check is that when you lose connection from Client "A" to Fiery "A":

    a.) walk over to other three client computers. Can the three other client stations connect to Fiery "A" at that time?

    b.) Walk up to Fiery "A".
    * Can you connect to any website via internet browser?
    * Can you print any page from that Fiery itself (assuming you have monitor, mouse, and key. connected to it) to it's connected copier?
    * If you look at copier panel (select "Machine" tab at top) ,is "Controller" tab on bottom grayed-out or active?

  4. #14
    Join Date
    Jul 2014
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    FYI:
    Something (we don't know what) on our network is set to auto-assign IP Addresses.
    The problem was resolved by manually reassigning the IP addresses on the printers which were losing their connections.

  5. #15
    oxident is offline Fiery Forum Expert Contributor oxident is on a distinguished path
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    So it was a DHCP lease renewal of the Fiery?

    Thanks for reporting back!
    IC-306 v3.01 FS100 Pro / KM C6000, IC-308 v2.1 FS150 Pro / KM C71hc / SD-513, IC-414 / KM C754
    CWS 5.8 SP2, Windows 10 x64

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