+ Reply to Thread
Page 1 of 2 1 2 LastLast
Results 1 to 10 of 13

Thread: Indesign & Illustrator CC 2014 Crash When Printing To Fiery

  1. #1
    Join Date
    Jul 2014
    Posts
    1

    Default Indesign & Illustrator CC 2014 Crash When Printing To Fiery

    I have just upgraded to Indesign & Illustrator CC 2014 and have found that when print to my 700i Digital Press through Fiery, the applications crash after spooling.

    The documents print fine but the application crashes without fail.

    It looks like when I print using the integrated Fiery Properties in the print dialog (using either one or two-way communication) it triggers the crash; because if I print without going into the Fiery proprieties there is no crash.

    I am not sure if it is a Fiery or Adobe issues, so I though I would ask.

    Please help.

    Brent

  2. #2
    Join Date
    Apr 2009
    Location
    Amsterdam, NL
    Posts
    166

    Default

    We are actively looking into this issue. Crash is generic and reproducible on Product Driverís released for 10.9 support on Adobe In Design CC 2014 .

    In the meantime, please report the problem to your vendor - Canon, KM, Ricoh, Xerox... so that it is officially reported.

    Thanks,
    l-

  3. #3
    Join Date
    Jul 2014
    Posts
    1

    Default InDesign crashed after printing to Fiery...

    Same here. InDesign crashes after the file prints successfully, but only after going into the Fiery print options screens. Printing without using the Fiery print options does not produce a crash.

  4. #4
    Join Date
    Aug 2014
    Posts
    1

    Default

    We have the same problem. Unfortunately, the support of Xerox can not help. We hope that the problem will be fixed soon, because we can no longer print for weeks. It also can not be printed via PDF. This has never worked for our printer.

  5. #5
    Join Date
    May 2009
    Location
    Minneapolis, MN
    Posts
    724

    Default

    In the meantime, could you install Adobe CC application on a 10.7 or 10.8 Mac?

    I found I could print normally to my Fierys that way (could not from 10.9)

  6. #6
    Doyle is offline Fiery Forum Expert Contributor Doyle is on a distinguished path
    Join Date
    Apr 2010
    Posts
    240

    Default

    Quote Originally Posted by Scott_W View Post
    In the meantime, could you install Adobe CC application on a 10.7 or 10.8 Mac?

    I found I could print normally to my Fierys that way (could not from 10.9)
    I don't think you need to go back to CC. I have no problems with CC2014 on 10.8.

  7. #7
    Join Date
    May 2009
    Location
    Minneapolis, MN
    Posts
    724

    Default

    Sorry...

    That is what i meant. If you have CC 2014 installed on 10.7 or 10.8, you should be able to print OK.

    Fix is coming from EFI for those running CC 2014 on 10.9
    ETA not known as of yet.

  8. #8
    Join Date
    Jan 2013
    Location
    Seattle
    Posts
    2

    Default

    This is occurring on multiple customer computers. Waiting on a fix...

  9. #9
    Join Date
    May 2009
    Location
    Minneapolis, MN
    Posts
    724

    Default

    Adobe has a fix for this issue...

    Knowledge Base Article Link :

    http://helpx.adobe.com/indesign/kb/i...-printing.html

    Tested it and it resolved InDesign problem for me

  10. #10
    Join Date
    Aug 2012
    Posts
    1

    Default Same issue here in Illustrator

    Same here, it doesn't crash if I don't go into the Fiery menu/setup. I don't have the issue in Indesign, just Illustrator. Mac OS 10.9.4 and it didn't do it until upgrading to CC14.

+ Reply to Thread
Page 1 of 2 1 2 LastLast

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts