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Thread: Blank pages in print job and MPCONFIG not working

  1. #1
    Join Date
    Jan 2012
    Posts
    7

    Default Blank pages in print job and MPCONFIG not working

    Hi All,
    When my customer sends B&W print jobs to the Micropress (8.3) they appear to rip correcly but are blank. Also they are blank if you preview and in Tru Edit.
    If I go into MP config, it reports that MPCONFIG has stopped working.
    The job can be moved to the colour machines queue and print fine.
    Any ideas ?
    AD

  2. #2
    Join Date
    Jul 2010
    Location
    Atlanta, GA
    Posts
    87

    Default Blank pages in print job and MPCONFIG not working

    Hello AD,

    That is an interesting scenario. Maybe your customer is not logged in as a local administrator. That is a requirement to run MicroPress and could explain the MPConfig issue. As far as blank pages being printed in I would generate the configuration again by running PSM configuration and selecting auto configure on exit. Then launch the RIP's twice in administrator mode. If that does not resolve it you may have to get your dealer to trouble shoot this further. If this system has tier 2 support then the dealer can contact EFI directly about this. If it does not have support with EFI then you would have to go through the OEM that sold the unit for support.

    Thanks,
    Ken
    MicroPress support

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