+ Reply to Thread
Results 1 to 6 of 6

Thread: VUE always crashes when add or print document -- new installation 1.3 C, Win 7

  1. #1
    Join Date
    Mar 2014
    Posts
    3

    Default VUE always crashes when add or print document -- new installation 1.3 C, Win 7

    I installed, uninstalled, re-installed, updated Fiery Vue, but still it immediately exits whenever it tries to add a document, whether I drag&drop, print to Vue, or File>Open.

    VUE shows a dialog very briefly (something about loading) then exits.

    Windows 7 Enterprise, SP1
    64-bit

    Fiery VUE 1.3 C
    glversion.dll: 06.04.2012.0
    officeconvert11.dll: 09.25.2012.0
    officeconvert12.dll: 09.25.2012.0
    FieryVUE.exe: 03.05.2013.0
    FieryVUEServerObject.dll: 09.25.2012.0
    FieryVUECtxMenux64.dll: 04.25.2012.0

    Microsoft Office 2013
    Add-ins:
    FieryWordAddIn2003
    FieryWordAddIn2007

    $ java -version
    java version "1.7.0_51"
    Java(TM) SE Runtime Environment (build 1.7.0_51-b13)
    Java HotSpot(TM) 64-Bit Server VM (build 24.51-b03, mixed mode)

  2. #2
    Join Date
    Jan 2014
    Posts
    6

    Default VUE always crashes when add or print document -- new installation 1.3 C, Win 7

    Hi fdavis99,
    Office 2013 isn't supported at this time. Please try using Microsoft® (MS) Office 2003, 2007, or 2010. Thanks.


    Fiery VUE Technical Information

    Fiery® VUE can be launched directly from Microsoft® (MS) Office 2003, 2007, or 2010. It can also be launched as a standalone application. It is designed to open MS documents or PDF files and easily prepares them for printing.

  3. #3
    Join Date
    Mar 2014
    Posts
    3

    Default I can't change Office version -- company computer

    Is there a way to install VUE without the connection to Office?

  4. #4
    Join Date
    Jan 2014
    Posts
    6

    Default I can't change Office version -- company computer

    Hi fdavis99,
    I believe Fiery VUE is already installed and functioning with in specifications but you are referring to importing a file for processing and printing. Have you tried adding the file to Fiery VUE without opening it? Can you try (File/ Added file/ and browse to the desired file.) from the Fiery VUE tool bar. This should bypass Office 2013 and place it directly into Fiery VUE.

  5. #5
    Join Date
    May 2009
    Location
    Minneapolis, MN
    Posts
    404

    Default

    Hello,

    Do PDF's open properly in Fiery VUE for you?

    From Office 2013, choose File, Print, choose the Fiery VUE printer, print your document. The default action should be: Open in Fiery VUE for the Fiery VUE printer. Does this work for you?

    Thank you,
    Bruce

  6. #6
    Join Date
    Mar 2014
    Posts
    3

    Default Closes even with File>Open or drag&drop of Word file or PDF.

    Thanks for your suggestions, but unfortunately neither works. I always get the same behavior:
    Splash screen says Connecting to printer... then Initializing User Interface...

    The UI opens and I see a dialog box "Add Files" then the document name. Within 2 seconds the window closes.

    I printed to Fiery VUE from Word 2013. Below see the startup screen, then I quickly grabbed a screen shot immediately before it closed.

    I tried to Add file with a PDF file, same results. Also drag&drop PDF.
    Attached Images      
    Last edited by fdavis99; 03-28-2014 at 03:37 PM.

+ Reply to Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts