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Thread: Fiery Vue crashes when sending documents to Command Workstation

  1. #1
    Join Date
    Feb 2014
    Posts
    2

    Default Fiery Vue crashes when sending documents to Command Workstation

    We are having consistent issues on one workstation when sending anywhere from 60 to 400 documents from Fiery Vue to Fiery Vue Command Workstation. The following error occurs on a fairly regular basis, according to the user who is having the issue, it has only affected them since switching workstations. What could cause this? What are the minimum system requirements for this software, and sending this many pages? Is there an upper bound to how many pages can be sent?

    As far as troubleshooting goes, I've done a complete removal of both Fiery Vue and Fiery Command Workstation, then reinstalled and updated. It crashed almost immediately afterwards, on the first attempt to send a 60 page document.


    Error:

    Fiery Vue has stopped working

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: FieryVUE.exe
    Application Version: 3.5.2013.0
    Application Timestamp: 51360de6
    Fault Module Name: StackHash_0f5b
    Fault Module Version: 6.1.7601.18247
    Fault Module Timestamp: 521ea8e7
    Exception Code: c0000374
    Exception Offset: 000ce753
    OS Version: 6.1.7601.2.1.0.256.4
    Locale ID: 1033
    Additional Information 1: 0f5b
    Additional Information 2: 0f5b6fd003f4857c2e0b5bb389d6ff53
    Additional Information 3: 5081
    Additional Information 4: 50817c09f7b5642d234513db738f3189

  2. #2
    Join Date
    May 2009
    Location
    Minneapolis, MN
    Posts
    403

    Default

    Hello,

    Sorry to hear you are having trouble with Fiery VUE.

    Questions:
    1. Is the OS Win7x32 or Win7X64?
    2. Is the problem isolated to only when printing 60 to 400 page docuements?
    3. What sort of documents are crashing VUE, is it PDF or MS Office documents?

    Best regards,
    Bruce

  3. #3
    Join Date
    Feb 2014
    Posts
    2

    Default

    Quote Originally Posted by Bruce_W View Post
    Hello,

    Sorry to hear you are having trouble with Fiery VUE.

    Questions:
    1. Is the OS Win7x32 or Win7X64?
    2. Is the problem isolated to only when printing 60 to 400 page docuements?
    3. What sort of documents are crashing VUE, is it PDF or MS Office documents?

    Best regards,
    Bruce
    1: Windows 7, 64 bit
    2: A one or two page document went through without an issue when testing. Unsure if this is common or not.
    3: PDFs

  4. #4
    Join Date
    May 2009
    Location
    Minneapolis, MN
    Posts
    403

    Default

    Hello,

    Questions:
    1. Would you be able to tell us which Fiery and copier model you are printing to?
    2. If a 100 page document is failing on one PC with VUE, does it work on another PC running the same version of VUE?
    3. Would you be able to provide us with a sampe file that causes the crash?

    Thank you,
    Bruce

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