+ Reply to Thread
Results 1 to 7 of 7

Thread: Vue just errors and closes

  1. #1
    Join Date
    Nov 2012
    Posts
    4

    Default Vue just errors and closes

    When trying to add a new file you get the encountered erroe and must close popup and when you send report it closes. Running with XP pro did upgrade, and reloaded twice.

  2. #2
    Join Date
    May 2009
    Location
    Minneapolis, MN
    Posts
    404

    Default

    Hi Troy,

    What version of Office are you using?

    Are the Fiery VUE options visible and operational from within your Office programs?

    Would you be able to attach a screenshot of the error?

    Best regards,
    Bruce

  3. #3
    Join Date
    Nov 2012
    Posts
    4

    Default

    2007
    I can not get the print screen to work

  4. #4
    Join Date
    Nov 2012
    Posts
    4

    Default

    uploader wont attach my jpg or pdf of screen shot

  5. #5
    Join Date
    May 2009
    Location
    Minneapolis, MN
    Posts
    404

    Default

    Hi Troy,

    Please check your private messages on the forum. I've sent you an email address where you can send the screenshot and diagnostic information.

    Best regards,
    Bruce

  6. #6
    Join Date
    Nov 2012
    Posts
    4

    Default Help please

    I really need to use this today

  7. #7
    Join Date
    May 2009
    Location
    Minneapolis, MN
    Posts
    404

    Default

    Hi Troy,

    Thank you very much for your time and patience today.

    Setting the Rendering Mode in Preferences to Software has resolved the problem. Please let us know if anything changes.

    Best regards,
    Bruce

+ Reply to Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts