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Thread: All white items now print as Grey

  1. #1
    Join Date
    Feb 2012
    Posts
    8

    Default All white items now print as Grey

    Hi,

    After updating the Fiery software any white on the sheet now prints as a tint of grey, almost like a paper emulation?
    Have uploaded some screenshots, can anyone help.

    Works fine when the colour profile is turned off and bypassed.

    Thanks
    Attached Images      

  2. #2
    Join Date
    May 2009
    Location
    Minneapolis, MN
    Posts
    729

    Default

    By "upgraded Fiery software", do you mean Command WorkStation application, Fiery system software, or both?

    What Fiery do you have and what is it's system version?

  3. #3
    Join Date
    Feb 2012
    Posts
    8

    Default

    On the fiery PC that we use it just said an update and some patches were available for the fiery.

    The main update was "Composite patch for iGen 4 v2/v2.01/v2.03"

    The patches were
    1-1FQ9UX
    1-1F4H4R
    1-1G8KIZ

  4. #4
    Join Date
    Jul 2009
    Location
    Rochester, NY
    Posts
    32

    Default

    Hi Matthew,
    It sounds like you had the matte dry ink patch loaded already, and then loaded 1-1DKRVR from System Updates without having the new matte patch installed. The Xerox hotlines are very aware of this issue - if you place a call for service and have service escalate to Field engineers, they will be able to resolve this for you quickly. The fix that you need is patch 1-1EYQKZ (Composite patch 1-DKRVR causes color shifts on systems with Matte Dry Ink enabled). If you send me a private message with accont name and contact information, I will alert the Xerox field engineers so they will be expecting your escalation.

    Regards,
    Chad

  5. #5
    Join Date
    Feb 2012
    Posts
    8

    Default

    All sorted now. Just required the patch that you mentioned.

    Thanks

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