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Thread: paper catalog greyed out

  1. #1
    Join Date
    Sep 2012
    Posts
    26

    Default paper catalog greyed out

    Hi there,

    I'm using a Xerox Docucolor 252 with an Fiery 260. I'm working with CWS5 on a iMac running iOS 10.8.1 but in the top menu of CWS the icon of the paper catalog is greyed out.

    Any ideas why I'm unable to select the paper catalog?

    Thx in advance

  2. #2
    Join Date
    Jul 2009
    Location
    Amsterdam
    Posts
    953

    Default Can't see the problem

    I just loaded CWS 5.3 on a 10.8.1 machine, and connected to my EX260. I can use Paper catalog without issue.

    To rule out a problem with the Fiery, could you try CWS from another computer, and see if it's still grayed out?

    G.

  3. #3
    Join Date
    Sep 2012
    Posts
    26

    Default

    Hi,

    I connected a monitor and keyboard to the PC (runs on Windows XP) where the Fiery is installed. CWS was already installed on that machine and the paper catalog shows up there: no problem. But I still am unable to select the paper catalog on my Mac.

  4. #4
    Join Date
    Sep 2012
    Posts
    26

    Default

    Found the problem....

    the language that was set to "Dutch" was the problem.
    I selected the English language and now I can select the paper catalog....
    Very strange: in English it works just fine, but in any other language it's
    greyed out (I tried Dutch, French, Italian). Must be a mistake.

    For that matter I noticed something else: when editing spot colors, for example the PMS coated colors,
    and the language is set to English, CWS doesn't show the numbers of the colors. When I set
    the language back to "Dutch" the numbers do show up.
    Last edited by Jerry Sunand; 09-06-2012 at 08:22 AM.

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