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Thread: When VUE is installed, excel gives errors when opening (complex) files

  1. #1
    Fabio.Pergola is offline Fiery Forum Expert Contributor Fabio.Pergola is on a distinguished path
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    Default When VUE is installed, excel gives errors when opening (complex) files

    hello, a few clients in our office installed VUE on office 2010 SP and windows 7

    After installing the latest version VUE, they cant open "some" excel documents anymore, see attached screenshot... those files contains some scripts...

    the screens are in dutch, so i try to translate :

    screen 1:
    ....xlsx found unreadable content. do you want to fix the workmap ....

    screen 2:
    fixed part: the part .../sheetx/xml with xml error , error while loading line x column 0 ...

    after uninstalling VUE, no errors anymore

    all windows / office patches are installed, users have local admin rights

    thnx

    thnx
    Attached Images    

  2. #2
    Join Date
    May 2009
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    Minneapolis, MN
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    Default

    Hi Fabio,

    I haven't seen or heard of anything like this so far. If you reinstall Fiery VUE on one of these clients does the problem return?

    If possible we'd like to know the nature of the scripts or see if you can provide a sample file that reproduces this. If you can provide a sample file please let me know and I'll send you a private message with FTP or mailing information.

    Best regards,
    Bruce

  3. #3
    Fabio.Pergola is offline Fiery Forum Expert Contributor Fabio.Pergola is on a distinguished path
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    Jun 2010
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    Default

    Hey bruce,

    indeed , when we reinstall the the VUE, the problem is back

    i will send you a pm with a sample file

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