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Thread: Integrated Fiery w/ Xerox 550/560 and Lion

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  1. #1
    Join Date
    Feb 2012
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    Default Integrated Fiery w/ Xerox 550/560 and Lion

    What is the story with supporting the fiery with the xerox 550? We got 3 of these printers across our offices and have users on lion that are using the fiery express driver, which isn't good enough for a shop like us.

    We NEED the advanced print features. Just got these printers a few months ago, and we're very disappointed that 10.7 has been out for close to a year, and still NO driver support.

    What gives? Are you guys working on it? These are extremely expensive printers, truly hard to believe that 10.7 still isn't supported. We might have to return them and steer away from fiery if this isn't fixed soon.

  2. #2
    Join Date
    May 2009
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    Minneapolis, MN
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    Hello,

    10.7 Drivers for this controller are available here.

    http://services.efi.com/support/driv...0_560&ver=10.7

    Best regards,
    Bruce

  3. #3
    Join Date
    Apr 2009
    Location
    Amsterdam, NL
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    Hello Redman,

    I think that you have been misinformed.

    The Fiery controller print driver for the 550/560 supports Lion OSX since day 1, at the exception of Apple Sandbox apps (Preview, Text Edit, Safari).

    We have now released a Lion print driver with Sandbox apps support, which you can find here if it's the integrated controller.

    It's also posted on the Xerox website for the external controller.

    Hope this clarifies,

    thanks,
    l-

  4. #4
    Andersson is offline Senior Fiery Forum Contributor Andersson is on a distinguished path
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    Quote Originally Posted by Laurent_H View Post
    Hello Redman,

    I think that you have been misinformed.

    The Fiery controller print driver for the 550/560 supports Lion OSX since day 1, at the exception of Apple Sandbox apps (Preview, Text Edit, Safari).

    We have now released a Lion print driver with Sandbox apps support, which you can find here if it's the integrated controller.

    It's also posted on the Xerox website for the external controller.

    Hope this clarifies,

    thanks,
    l-

    It's great that it "supports" Lion OS X. But the meaning of the word "support" is rather subjective. And it's not very descriptive either. "- I support OS X Lion - hurray for 10.7!". Doesn't mean it's any good.

    Does "support" mean that "there will be papers coming out of the printer most of the times"

    Does "support" mean "there are no problems reported and everything works fine with the most commonly used software both for Windows and Mac OS X (Office, Adobe etc)"?

    I am asking because we are still waiting for a fully working solution with our 560. It's guess work to use it.

    Perhaps someone could tell us something about this? The thread died but the problem did not.

    I have tried the new 10.7 driver and it's not working. I will have the printer updated to 1.1 and try again after that.

  5. #5
    Join Date
    Apr 2009
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    Amsterdam, NL
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    Hello Anderson,

    We fully tested and approved the latest OX driver to work with the most popular applications, as well as sandboxed apps.

    Please provide more details relating to your problem (I do print everyday from 10.6.8 to a 550 and do not face issues). However, before doing so, please delete the previously installed 550 printer & driver with the Fiery Uninstaller Utility (this is important), and install the new driver from Xerox Website. As discussed, please make sure your Fiery is upgraded to v1.1 SP1 (Service Pack 1), and that "Two Way Communication" is enabled from the driver when printing. Note that Paper Feed is a OSX function, not a Fiery driver one (i.e. select this option from the Fiery driver options, or using a preset).

    Hope this helps,

    thanks,
    l-

  6. #6
    Andersson is offline Senior Fiery Forum Contributor Andersson is on a distinguished path
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    Quote Originally Posted by Laurent_H View Post
    Hello Anderson,

    We fully tested and approved the latest OX driver to work with the most popular applications, as well as sandboxed apps.

    Please provide more details relating to your problem (I do print everyday from 10.6.8 to a 550 and do not face issues). However, before doing so, please delete the previously installed 550 printer & driver with the Fiery Uninstaller Utility (this is important), and install the new driver from Xerox Website. As discussed, please make sure your Fiery is upgraded to v1.1 SP1 (Service Pack 1), and that "Two Way Communication" is enabled from the driver when printing. Note that Paper Feed is a OSX function, not a Fiery driver one (i.e. select this option from the Fiery driver options, or using a preset).

    Hope this helps,

    thanks,
    l-
    Thanks for your interest Laurent.

    EDIT: We have the latest 1.1 SP1 installed now.

    I don't know where to start really but lets start here:

    1. Let's forget OS X Lion for the moment. I drop a postscript file in the Held que. Am I supposed to be able to print this with Auto tray directly in CWS? I can not do this. Auto tray defaults to Tray 6 (oversized) and we have A3 paper there. Where can I change this auto setting? It has nothing to do with OS X at this stage but still can't use auto.

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    Last edited by Andersson; 04-10-2012 at 08:05 AM.

  7. #7
    thistlegorm is offline Fiery Forum Expert Contributor thistlegorm has achieved rock star status thistlegorm has achieved rock star status thistlegorm has achieved rock star status thistlegorm has achieved rock star status thistlegorm has achieved rock star status thistlegorm has achieved rock star status thistlegorm has achieved rock star status thistlegorm has achieved rock star status thistlegorm has achieved rock star status thistlegorm has achieved rock star status thistlegorm has achieved rock star status
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    Hi Andersson,

    I am making some assumptions - the ps file you are dropping onto the hold Q presumably was not generated by a Fiery Driver ? also the screenshots you have posted suggest that you have opened up the properties of the "Held" ps job & chosen A4SEF as a Stock size ? the response callout you have also suggests that there isn't any A4SEF loaded ? ( or it isn't being recognised - as you stated Tray 6 is loaded with A3 ) so the 550/560 would default to its Tray priority setting which if you have a an HCF ( Hi Cap Feeder ) Tray 6 would generally be the default since it has the most capacity.. What happens if you open Tray 2 for example load A4 SEF & shut the tray & confirm that you have A4 SEF - White - 64-79gsm ? does the machine cycle up & print ? also what happens if you just dump the ps file on the print Q what does the file actually ask for..??
    Remember you are what you eat ! I'm a twix..

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