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Thread: Fiery Remote Scan 5.7 - Canon CLC 4040

  1. #1
    Join Date
    Feb 2012
    Posts
    3

    Question Fiery Remote Scan 5.7 - Canon CLC 4040

    I have a Canon CLC 4040 laser printer and Im having trouble using the Remote Scan software (Fiery Remote Scan 5.7).
    The software is working perfectly until i push the button for "send" . Then its scanning and when its saying "retrieve data" its working for a little
    while, then the program crashes and shut down. The file is appearing, but there is nothing in the file....anyone?

  2. #2
    Join Date
    Jul 2009
    Location
    Amsterdam
    Posts
    963

    Smile A few ideas

    Are you using Fiery Remote Scan 5.7.2.5 - which is in the latest Release package here?
    http://w3.efi.com/Fiery/Products/CWS...load/thank-you

    Also are you retrieving from a mailbox, or initiating a scan?
    If you're initiating a scan, you need to put the engine into scan mode first (or at least many Canon printers need this).

    A screenshot would help here

  3. #3
    Join Date
    Feb 2012
    Posts
    3

    Default Still not working

    This is happening when I initiating a scan. Installed the latest software both on windows and mac systems and on several machines just to try, but It still crashes every time. I get this error message that the software stopped unexpectedly and a list of things i dont understand.......Fiery error.pdf.

    Putting the engine into scan mode: When i choose to scan from printer i have to put it to "online" and back to "offline" when I continue with the printing.. is this what you mean?

    PS! The link to the latest softare doesnt give me remote scan 5.7.2.5, but 5.7.1.6a when I am installing it. ??
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