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Thread: Cannot remove HF 3.1.0.48

  1. #1
    el_tren2003 is offline Fiery Forum Expert Contributor el_tren2003 is on a distinguished path
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    Default Cannot remove HF 3.1.0.48

    Hi all,

    I have a costumer, which used windows recovery to recover HotFolders App and all associated folders deleted by mistake. After that, CWS and HF stopped to work.
    I tried to run FEA 3c which includes HF3.1.0.48 to install Master and remove HF with no success (a window appears saying “Canīt remove HF”). I’m able to install/remove Master, CWS, Bridge, Printer delete utility and remote scan.
    I also tried to run FEA 3b, 3d and 3e.
    HotFolder “Help” doesn’t work because some files are missing, Job properties and filters plug-ins are missing as well. Unavailable versions.

    Wokstation running win7 32 bits SP1 connected to four J100 v1.21 and an A2100 v2

    Any help?

    El_tren2003
    Last edited by el_tren2003; 02-21-2012 at 03:38 AM.

  2. #2
    Join Date
    Oct 2009
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    24

    Default Try the repair mode...

    Hi,
    Since you have used windows recovery and some file got deleted, try this:

    - Launch Installer from 3c and go to Repair mode
    - select CWS and HF and repair these applications.
    - This will restore all the deleted files.
    - After Repairing, Launch the Installer again and remove all the apps using the master.
    - Re-install from master.

    This should fix your problem.

  3. #3
    el_tren2003 is offline Fiery Forum Expert Contributor el_tren2003 is on a distinguished path
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    Default

    Hi anshulv,

    Thanks for your reply, but... doesn't work.

    I also tried to run CCleaner to fix some registry issues, and still the same.

    I'm gonna try to reproduce this issue on a virtual machine.

    Regards,

    el_tren2003

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