DocBuilderPro.api

[BuffaloPrinting]

I have a user that links remotely to our Fiery servers and recently she has started receiving a pop up window whenever she opens Adobe Acrobat. The pop up says that the add-on DocBuilderPro.api could not be started.
Has anyone else experienced anything similar to this that can offer some insight into why this is happening?

[thistlegorm]

How is your remote user "linking" to the Fiery Server ? are they RDC into the Fiery ? The Adobe Acrobat that is opening - is this the Acrobat loaded on the Fiery RIP or on the Users Client ?

Also would be good to know which vendor / RIP / Software - Acrobat Version etc etc....