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Thread: Fiery Vue v1.2.1 not retaining all pages

  1. #1
    Join Date
    Sep 2011
    Posts
    2

    Default Fiery Vue v1.2.1 not retaining all pages

    Quick question.

    Downloaded v1.2.1 to Windows 7, imported multiple pdf's to create 225+ Vue document, added tabs and section starts.

    Saved, closed Vue, opened application back up and only 2 pages were retained.

    File (*.vue) showed 9mb in size, but only two pages.

    Loaded same version on another Windows 7 workstation, reimported same pdf's, made same modifications.

    Saved, closed Vue, opened application back up and only 10 pages were retained.

    Any ideas?

  2. #2
    Join Date
    May 2009
    Location
    Minneapolis, MN
    Posts
    403

    Default

    Hello,

    Sorry to hear you are having trouble with a VUE file.

    Questions:
    1. Is the problem just with this file or have you seen it with others?
    2. Is the Windows 7 client 32bit or 64bit?
    3. Would you be able to send me the VUE file? I will send you a private message with email instructions.

    Thank you,
    Bruce

  3. #3
    Join Date
    Jan 2011
    Posts
    11

    Default

    Was there ever a resolution to this issue, I have a client with the same problem and it has persisted right through to the current version. We've tried windows xp 32bit right through windows 7 64 and it continues.

  4. #4
    Join Date
    May 2009
    Location
    Minneapolis, MN
    Posts
    403

    Default

    Hello,

    How often is this happening for your customer? Does it occur with larger file sizes or documents with hundreds of pages?

    Do you have a set of sample files that will reproduce this issue?

    Best regards,
    Bruce

  5. #5
    Join Date
    Jan 2011
    Posts
    11

    Default

    It is still happening, with every file they create, be it large or small, I have sent you samples of the files they are importing in the past, as well as the .vue files. I can get more samples and provide them to you if you wish.

  6. #6
    Join Date
    May 2009
    Location
    Minneapolis, MN
    Posts
    403

    Default

    Hello,

    Are running Fiery VUE v1.3.3? If so, yes, please send some sample files along with exact steps you are using to reproduce the problem.

    Best regards,
    Bruce

  7. #7
    Join Date
    Jan 2017
    Posts
    1

    Default Fiery Vue 1.5.3 Same Issue

    I have a customer with the latest version that seems to exhibit the same problem. It doesn't matter what size the file is or number of pages. Sometimes when the file is opened not all the pages are present and they have to be added manually. Also the last edited date always says 3/12/1971. Does anyone have a solution for these issues?

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