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Thread: CWS 5.3 crashing

  1. #1
    Join Date
    Aug 2009
    Posts
    15

    Default CWS 5.3 crashing

    While sitting idle, we have had CWS 5.3 crash a couple of times now, usually when I'm just ready to get back into it. After it crashes, I have to log out and log back in as it is leaving some part of itself running and will not start again. We're experiencing this on Windows XP SP3. Any ideas?
    Lou

    Xerox DC242, Color 560
    Bustled Fiery 8e R2, Fiery 9eR2 respectively
    Impose - CWS 5.8
    Color Prof. Suite 4.6
    Windows XP Pro, Windows 7 Pro
    (Canon iPF8100)

  2. #2
    Join Date
    Feb 2010
    Location
    Abbotsford, BC - Canada
    Posts
    192

    Default

    I'm experiencing a similar issue and I'm on Win 7 x64, so I'm thinking it's not related to the OS.
    Currently using CWS 5.3.1.32 on Windows 7 Ultimate x64 SP1.

    Running 3 Ricoh machines:
    Pro C900 - ProC900 v4.0 System 8 Release 2 (PLP Installed)
    Pro 1107ex - EB-1357ex v1.1 System 8 Release 2
    Aficio 3260 - E7000 v1.2 System 6e.

  3. #3
    Join Date
    Aug 2009
    Posts
    15

    Default

    One further update. I did find the CWS.exe running in the processes after the crash. When I ended its process tree, I was able to restart without the logout.

  4. #4
    Join Date
    May 2005
    Location
    Minneapolis, MN
    Posts
    86

    Default

    EFI has been investigating this issue and to date we are not able to reproduce this by testing on multiple systems with the information at hand. We suspect this may only be affecting isolated client systems and is not impacting all installations. We are doing further testing to identify the cause of this particular problem.

    Our engineers are preparing a list of items we can work with you to capture more information to help us further indentify the root cause of the problem you are seeing.

  5. #5
    Join Date
    May 2011
    Posts
    1

    Default 5.3 freezes and becomes unresponsiveness

    CWS 5.3 freezes and becomes unresponsive when trying to do anything in the held/printed/archived tabs.

    We first uninstallled CWS 5.2 and then installed 5.3 on two computers, Windows 7 32bit and Mac 10.6.7. Both computers are experience the same issue, when we try to select a held job or try to right click to delete a job in the held queue 5.3 freezes and we have to force quit. CWS 5.2 was working fine for both operating systems.


    iMac - 10.6.7
    Dell - Windows 7 (completely updated, 32-bit)

    Canon ImagePress C1, ImagePress Server T1
    Fiery System: 8e Release 2
    Last edited by gtgraphics; 05-25-2011 at 09:39 AM. Reason: More details.

  6. #6
    Join Date
    Oct 2010
    Posts
    10

    Default

    I am experiancing the same problem. I am using CWS 5.3 on my Fiery box (Imagepress Server A3200). Unfortunatly it is pretty random when it crashes. Would be more than happy to upload a error log if needed.

  7. #7
    Join Date
    Oct 2010
    Posts
    10

    Default Dr. Watson Dump Log

    As mentioned here is the dump log from the workstation. Hope this helps.
    Attached Images

  8. #8
    Join Date
    May 2011
    Posts
    5

    Default

    I am also seeing CWS 5.3 crash. It seems to crash when the paper drawers of the printer are opened or the stock is changed.

    Fiery A3100
    System 8 Release 2 ver 2.0
    Canon IPC6000VP

  9. #9
    Fabio.Pergola is offline Fiery Forum Expert Contributor Fabio.Pergola is on a distinguished path
    Join Date
    Jun 2010
    Posts
    97

    Default

    Quote Originally Posted by mcarel View Post
    I am also seeing CWS 5.3 crash. It seems to crash when the paper drawers of the printer are opened or the stock is changed.

    Fiery A3100
    System 8 Release 2 ver 2.0
    Canon IPC6000VP

    same here, when tha machine is paperjammed , cws crashes

  10. #10
    Join Date
    Apr 2009
    Location
    Minneapolis, MN
    Posts
    251

    Thumbs up Thanks for this feedback

    All,

    Thanks for all of your feedback, and your patience with this issue.

    Thanks in part to the information you have provided, we believe we have isolated the cause of the crashing you are reporting, have implemented some changes, and are in the process of testing a new solution now. Once we have confirmed the crashes are resolved, we will post an updated CWS, and will notifying the forum when available.

    Gary

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