+ Reply to Thread
Results 1 to 4 of 4

Thread: Can't edit previously saved files.

  1. #1
    Join Date
    Jan 2011
    Posts
    11

    Default Can't edit previously saved files.

    Ok, here goes:
    We have a customer who is totally enamoured with the fiery vue software, and uses it for all of their document post processing and printing. There is one caveat, any time they save a document, then open it later and make any changes and save it again, either under the same name, or a different one.

    The next time they open it, it's blank and referenced a dummy file.

    Any thoughts?

  2. #2
    Join Date
    May 2009
    Location
    Minneapolis, MN
    Posts
    404

    Default

    Hello Cysec,

    What version of VUE are they using?

    Best regards,
    Bruce

  3. #3
    Join Date
    Jan 2011
    Posts
    11

    Default

    The problem has persisted through all versions of the software from 1.0 through to the version released today.

  4. #4
    Join Date
    May 2009
    Location
    Minneapolis, MN
    Posts
    404

    Default

    Hello Cysec,

    Sorry for the late reply.

    That doesn't sound right and should not be happening. Does this happen with all of their files or just some of them?

    Would you be able to provide me with sample files and steps to reproduce this?

    I will send you a private message with additional information if you would rather not post any files here.

    Best regards,
    Bruce

+ Reply to Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts