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Thread: Duplexing Problem Fiery X3e TY-05

  1. #1
    Join Date
    Apr 2011
    Posts
    2

    Default Duplexing Problem Fiery X3e TY-05

    I have a KM BizHub Pro C500 with a Fiery X3e TY-05. After upgrading my MAC OS to 10.5.8 we can no longer duplex to the printer. 1 side prints "Potrait" and the 2nd side prints "Landscape". Has anyone seen this problem before and is there a patch or upgrade to fix it?

  2. #2
    Join Date
    May 2009
    Location
    Minneapolis, MN
    Posts
    729

    Default

    Print a Configuration page from your Fiery.

    Look on pages between bolded headings "Printer Setup" and "PS Setup" for "Update Information" section.

    This section will have a list of installed patches. In this list, you will have to have (at least) these three patches:
    ProdID
    1-XTTH3 (patch is known as 1-YRLFS, but installs as 1-XTTH3)
    1-13T5S8

    If you do not have all these installed, please contact your KM dealer and have them install them for you.

  3. #3
    Join Date
    Apr 2011
    Posts
    2

    Default

    Thanks Scott, Where would I find the patches to download? I could only locate 1 of the 3 required patches you had listed. Are these available to everyone, or only Fiery / KM techs?

    Thank you,
    David

  4. #4
    Join Date
    May 2009
    Location
    Minneapolis, MN
    Posts
    729

    Default

    For this Fiery, you can only get these patches through your KM service provider. They will be able to get these patches directly from KM support.

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