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Thread: Fiery / CWS5 lost connection with Xerox 700

  1. #1
    Join Date
    Jul 2010
    Posts
    9

    Default Fiery / CWS5 lost connection with Xerox 700

    Hi, wondering if anyone has this same issue....

    Periodically, maybe twice a day, our connection gets lost between our Fiery/CWS5 and our printer. It seems roughly about the same time everyday.

    We are running:

    Windows XP Pro SP3
    EFI Fiery System 8 Release 2
    Version: 1.5_SP3

    Command work station 5
    Version 5.2.0.46

    Printer: Xerox 700 Digital Colour Press

    ----------

    For example: For a 1,500 run of something, we send a job to print with it's properties setup with CWS5. The job will be running fine and all of a sudden CWS5 will close out it's dialogue box, not completely, but you won't be able to see the Held cue or printed cue job logs etc.

    A popup occurs and says it's lost connection with the printer. The job will continue to run fine but you can't access anything via CWS. At the top it of the screen in teh CWS header area it will say "Starting" as if it is restarting but it never does, it just sits and grinds. In order to use CWS again we have to restart the fiery and most of the time we have to restart the computer all together to regain control.

    As a side note, we keep up with all available updates.

    Any suggestion on how to resolve
    I will try an append this post with a screen shot soon

    Thanks!

  2. #2
    Join Date
    Feb 2010
    Location
    Abbotsford, BC - Canada
    Posts
    192

    Default

    Just a quick shot out there... are you using Hot Folders on the RIP by any chance? I came across a behaviour just like this and the culprit was Hot Folders. The version that ships on the Fierys (at least mine), as bizarre as it sounds, isn't supposed to be run on the Fiery itself.
    Currently using CWS 5.3.1.32 on Windows 7 Ultimate x64 SP1.

    Running 3 Ricoh machines:
    Pro C900 - ProC900 v4.0 System 8 Release 2 (PLP Installed)
    Pro 1107ex - EB-1357ex v1.1 System 8 Release 2
    Aficio 3260 - E7000 v1.2 System 6e.

  3. #3
    Join Date
    Apr 2009
    Location
    Sydney, AU
    Posts
    24

    Default

    hotfolder version recommend and written to run on the EX700 is 2.5.0.14D

    Contact your local xerox tech support and ask for this version

  4. #4
    Join Date
    Jul 2010
    Posts
    9

    Default Thanks

    Hey Thanks, we appreciate the responses, we will definitely contact xerox!

    Thanks again

  5. #5
    Fabio.Pergola is offline Fiery Forum Expert Contributor Fabio.Pergola is on a distinguished path
    Join Date
    Jun 2010
    Posts
    97

    Default

    same here ... i have also a thread located here about connection issues

    our customer is using embed controller and also got connection issues, the same as described above... since its an embed controller , hotfolders are not the issue...

    any other suggestions are welcome... all latest hotfixes are applied....

    my thread:
    http://fieryforums.efi.com/showthrea...=5779#post5779

  6. #6
    Join Date
    Jul 2010
    Posts
    9

    Default

    THank you Thank you Thank you Peter_H

    You fixed our issue, finally updated hot folders and no more crashes!!
    Thanks


    Quote Originally Posted by Peter_H View Post
    hotfolder version recommend and written to run on the EX700 is 2.5.0.14D

    Contact your local xerox tech support and ask for this version

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