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Thread: Windows 7/Word 2007 Missing Text Box when printed to Fiery EX252

  1. #1
    Join Date
    Aug 2009
    Posts
    10

    Default Windows 7/Word 2007 Missing Text Box when printed to Fiery EX252

    Customer upgraded to Windows 7 in January and is now having issues where text boxes on a page are not printing when sent through the Fiery EX252. The same document prints as expected on a small desktop printer. I explained that the small printer uses a different page description language but the customer didnít understand...

    I checked the Word print options and Word 2007 does not have the setting for including Drawing Objects with the document (or at least I can't find it) as Word 2003 does.

    Customer's IT dept. has installed the PS printer driver due to use of Adobe CS suite by the graphics dept who are the main printer users. Customer's workflow does not/will not include converting to PDF before printing.

    Anyone encounter such a problem? How do I resolve this?

    Thanks in advance for your help!

  2. #2
    adam1991 is offline Fiery Forum Expert Contributor adam1991 has proven very helpful adam1991 has proven very helpful adam1991 has proven very helpful adam1991 has proven very helpful adam1991 has proven very helpful
    Join Date
    Feb 2010
    Posts
    1,029

    Default

    Save the document back to plain old .doc (Office 2003 and earlier), and then print it.

  3. #3
    Join Date
    Feb 2012
    Posts
    1

    Default Solution for Windows 7/Word 2007 Missing Text Box when printed to Fiery EX252

    See under VDP. There is a box with the function remove white PPT Background

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