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Thread: Fiery Does Not Retrieve Scanned Image

  1. #1
    dsumpter Guest

    Default Fiery Does Not Retrieve Scanned Image

    I am having a problem the fieryscan whenever I scan a document at the copier it never downloads to my computer. I attempt to save it to the server but I get the following error message. I have tried uninstalling and reinstalling but somewhere it must be retaining the information because when I reinstall the server and printer name remains. I saw a similar post for MAC users but nothing for Windows please help.

    Runtime Error!

    Program:..am Files\Fiery\FieryRemoteScanApp\FieryRemoteScanApp. exe

    abnormal program termination

  2. #2
    Join Date
    May 2009
    Location
    Foster City, CA
    Posts
    143

    Default

    Hello dsumpter,

    Can you please indicate the OS version, the Fiery controller model (and version) as well as the Fiery Remote Scan version you are running?

    Many Thanks,


    Karl

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