Forum: Fiery® Navigator™

My end user (a Mac user) recently applied some long-pending updates to MacOS. Afterward, he was prompted to update the Fiery applications. He did so. When launching Fiery Navigator, he was prompted to register a server. The Fiery on our network appeared, and he entered the password. However, after...

We have had staff leave our company with navigator accounts, aside from changing there password, is there a way to close that particular account???

Navigator has stopped collecting data. In an attempt to get it working again, I tried to log into the navigator client on the localhost computer and my password is not accepted. I have tried the Azure (old) user and my (new) migrated user with no joy. Strangely, I can log into the cloud instance...

Hi, Daily reports have stopped coming through to me by email. The last I had was on 10th March 2018. As far as I can see everything is set up correctly and nothing has changed. Can anyone help? Thanks, Gareth.

I am in dispute under my lease contract, they are billing an extremely high impression count, versus the information I am getting through Navigator. Can Navigator be wrong?

G'day There, I see this is no new subject, but I couldn't find an answer in the forum so I'm going to put out the question .... The last few weeks has seen our device go offline in Fiery Navigator. Any idea why this happens and how to get it tracking again? As far as I know there aren't any...

How is the data collected by Navigator exactly? I'm curious since we needed to reinstall one of our fiery server and I'm still able to see data from era before that. So is the Navigator client collecting and storing data on it's own (I haven't been active on Navigator at all) instead of getting...

Hello there, I tried to add devices to fiery navigator, but i keep seeing them offline. Is there any glitch i need to know? They don't show up in Fiery Navigator. I can see them in Fiery Dashboard instead... Thank you

Hi Forum, Is it possible to show statistics only from Mo. to Fr.? bar graph would be nice to look without Weekends. lg Patrick

Can I copy virtual printers and their settings from one printer to another with Navigator?

Hi, Fiery Navigator now supports local user accounts where the customer picks an email address to use as the login name. A new account can be created from the main website at fierynavigator.efi.com or from the Client application installed at your local site. For details on Fiery Navigator...

Hello, This may be obvious but… have you checked you email spam folder? Many times the automated reply messages go there. Also if necessary, can you verify with your IT folks that your email system is not dropping emails from “EFI Notifications <no-reply@efinotifications.com> Thanks,...

After changing an output system but keeping the ip-address, Navigator ist still displaying the old system and will not let me introduce the new system on the old ip-address?

HI! I have 3 licensed devices configured on my LAN, 1 of which went offline yesterday for no apparent reason. I was able to bring it back by deactivating it and adding back into another navigator client on another DFE. My question; is it better to run the each device navigator client on its...

As the free version is limited to 3 connected devices, If you remove a device to allow adding a new device is there any delay with the new device going active i.e. had 3 devices running and active removed one device, adding new device says online but not active ??? Thanks

I've purchased a KM 2060, with an IC417. When I try to register the server in fiery navigator, it says the following error: "An error occurred with device registration. The Fiery server could not be authenticated. Check the Fiery server IP address and credentials, and try again. Enter your Fiery...

We have both Xerox and Ricoh machines in our building that are currently connected to Navigator. Both Xerox machines use the same paper catalogue so Navigator correctly displays the correct paper use for those. However the Ricoh does not use the same naming conventions and so our total use of...

Other then the number of Fiery's you can connect (by paying annually) is there any other benefits to the paid subscription that aren't included in the free use of Navigator?

One of my Fiery printers is not being tracked by Navigator. Other machines are working fine. Its on an IGEN 4 The Fiery Version is up-to-date but it's possibly because i'm unable to authorize the machine. I've been trying for the past two weeks. I just get the message 'Unable to contact Fiery...