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Forum: Fiery® Navigator™

Fiery® Navigator™ collects production data from Fiery Driven™ devices and delivers key operational analytics in a customizable, visual dashboard. Track performance, identify usage patterns and standardize the usage of Fiery settings for consistency and compliance. Create and deploy configuration packages containing custom presets, profiles, virtual printers, etc, across multiple same-model Fiery Driven devices, or as a backup and restore function for a single device.

  1. "The device is not supported" while registering a server

    My end user (a Mac user) recently applied some long-pending updates to MacOS. Afterward, he was prompted to update the Fiery applications. He did so. When launching Fiery Navigator, he was prompted to register a server. The Fiery on our network appeared, and he entered the password. However, after...

    Started by bkeezer‎, 08-29-2018 10:27 AM
    • Replies: 3
    • Views: 347
    08-30-2018 09:22 AM Go to last post
  2. Post Can you Delete a Navigator Account?

    We have had staff leave our company with navigator accounts, aside from changing there password, is there a way to close that particular account???

    Started by NathanP‎, 05-30-2018 06:14 PM
    • Replies: 1
    • Views: 794
    06-01-2018 01:22 PM Go to last post
  3. Log In Issue

    Navigator has stopped collecting data. In an attempt to get it working again, I tried to log into the navigator client on the localhost computer and my password is not accepted. I have tried the Azure (old) user and my (new) migrated user with no joy. Strangely, I can log into the cloud instance...

    Started by SurlyTim‎, 12-06-2017 01:35 PM
    • Replies: 5
    • Views: 3,002
    05-31-2018 05:04 AM Go to last post
  4. Question Daily Reports

    Hi, Daily reports have stopped coming through to me by email. The last I had was on 10th March 2018. As far as I can see everything is set up correctly and nothing has changed. Can anyone help? Thanks, Gareth.

    Started by gaz8080‎, 03-15-2018 07:04 AM
    • Replies: 1
    • Views: 549
    03-15-2018 10:32 AM Go to last post
  5. Navigator Counts don't match what I am being billed?

    I am in dispute under my lease contract, they are billing an extremely high impression count, versus the information I am getting through Navigator. Can Navigator be wrong?

    Started by Dan_R_GangiGraphics‎, 03-01-2018 09:34 AM
    accuracy, counter, impressions
    • Replies: 2
    • Views: 701
    03-01-2018 02:04 PM Go to last post
  6. Device Offline

    G'day There, I see this is no new subject, but I couldn't find an answer in the forum so I'm going to put out the question .... The last few weeks has seen our device go offline in Fiery Navigator. Any idea why this happens and how to get it tracking again? As far as I know there aren't any...

    Started by EurekaPrint‎, 02-25-2018 08:04 PM
    • Replies: 2
    • Views: 530
    03-01-2018 01:45 PM Go to last post
  7. Data collection

    How is the data collected by Navigator exactly? I'm curious since we needed to reinstall one of our fiery server and I'm still able to see data from era before that. So is the Navigator client collecting and storing data on it's own (I haven't been active on Navigator at all) instead of getting...

    Started by MikkoS‎, 01-03-2018 10:57 PM
    • Replies: 2
    • Views: 2,487
    01-04-2018 11:53 PM Go to last post
  8. Adding fiery server to Fiery Navigator

    Hello there, I tried to add devices to fiery navigator, but i keep seeing them offline. Is there any glitch i need to know? They don't show up in Fiery Navigator. I can see them in Fiery Dashboard instead... Thank you

    Started by aaurel1an‎, 08-26-2016 06:52 AM
    fiery navigator
    • Replies: 3
    • Views: 9,919
    12-19-2017 11:43 AM Go to last post
  9. statistics / weekend

    Hi Forum, Is it possible to show statistics only from Mo. to Fr.? bar graph would be nice to look without Weekends. lg Patrick

    Started by Patrick88‎, 11-04-2017 02:12 PM
    • Replies: 1
    • Views: 2,098
    11-09-2017 07:37 PM Go to last post
  10. Manipulating Virtual Printers

    Can I copy virtual printers and their settings from one printer to another with Navigator?

    Started by medmitch‎, 09-29-2017 09:34 AM
    virtual printer
    • Replies: 1
    • Views: 2,793
    09-29-2017 11:34 AM Go to last post
  11. CAPTCHA problem when creating a new account from the Fiery Navigator Client

    Hi, Fiery Navigator now supports local user accounts where the customer picks an email address to use as the login name. A new account can be created from the main website at fierynavigator.efi.com or from the Client application installed at your local site. For details on Fiery Navigator...

    Started by andyb‎, 07-31-2017 08:46 AM
    • Replies: 4
    • Views: 6,289
    08-17-2017 05:39 AM Go to last post
  12. EFI Notification automatic replies

    Hello, This may be obvious but… have you checked you email spam folder? Many times the automated reply messages go there. Also if necessary, can you verify with your IT folks that your email system is not dropping emails from “EFI Notifications <no-reply@efinotifications.com> Thanks,...

    Started by Rich_H‎, 08-16-2017 12:45 PM
    • Replies: 0
    • Views: 4,893
    08-16-2017 12:45 PM Go to last post
  13. Login problems - Account Verification email

    The Fiery Navigator website recently switched the user login name from the EFI Passport login credentials (xxxxx@efi.passport.com) to your own email. This requires an verification email be sent to the email address used for login. Unfortunately, I have not received the verification email and...

    Started by BCHASE‎, 07-26-2017 09:39 AM
    • Replies: 0
    • Views: 4,689
    07-26-2017 09:39 AM Go to last post
  14. How can I delete inactive devices from Navigator?

    After changing an output system but keeping the ip-address, Navigator ist still displaying the old system and will not let me introduce the new system on the old ip-address?

    Started by heinzelmann‎, 07-25-2017 04:37 AM
    • Replies: 1
    • Views: 5,882
    07-25-2017 02:56 PM Go to last post
  15. Mysterious Offline Device

    HI! I have 3 licensed devices configured on my LAN, 1 of which went offline yesterday for no apparent reason. I was able to bring it back by deactivating it and adding back into another navigator client on another DFE. My question; is it better to run the each device navigator client on its...

    Started by SurlyTim‎, 06-28-2017 04:38 AM
    • Replies: 1
    • Views: 3,965
    07-10-2017 02:27 PM Go to last post
  16. Connected Devices

    As the free version is limited to 3 connected devices, If you remove a device to allow adding a new device is there any delay with the new device going active i.e. had 3 devices running and active removed one device, adding new device says online but not active ??? Thanks

    Started by suds32‎, 06-11-2017 04:06 PM
    • Replies: 1
    • Views: 5,682
    06-11-2017 07:08 PM Go to last post
  17. navigator does not accept default password for IC417

    I've purchased a KM 2060, with an IC417. When I try to register the server in fiery navigator, it says the following error: "An error occurred with device registration. The Fiery server could not be authenticated. Check the Fiery server IP address and credentials, and try again. Enter your Fiery...

    Started by borgwarrior‎, 04-06-2017 04:56 AM
    • Replies: 4
    • Views: 7,313
    06-01-2017 12:21 AM Go to last post
  18. Question Paper Catalogue Names between Diff Printers

    We have both Xerox and Ricoh machines in our building that are currently connected to Navigator. Both Xerox machines use the same paper catalogue so Navigator correctly displays the correct paper use for those. However the Ricoh does not use the same naming conventions and so our total use of...

    Started by iGen_chickadee‎, 04-18-2017 04:08 PM
    • Replies: 3
    • Views: 6,278
    04-20-2017 06:50 PM Go to last post
  19. Annual Subscription

    Other then the number of Fiery's you can connect (by paying annually) is there any other benefits to the paid subscription that aren't included in the free use of Navigator?

    Started by iGen_chickadee‎, 03-21-2017 05:21 PM
    • Replies: 1
    • Views: 6,197
    03-29-2017 02:18 PM Go to last post
  20. Inactive Tracking On Navigator

    One of my Fiery printers is not being tracked by Navigator. Other machines are working fine. Its on an IGEN 4 The Fiery Version is up-to-date but it's possibly because i'm unable to authorize the machine. I've been trying for the past two weeks. I just get the message 'Unable to contact Fiery...

    Started by Zoom4572‎, 03-07-2017 04:49 AM
    authorize, navigator
    • Replies: 1
    • Views: 7,243
    03-13-2017 11:07 AM Go to last post

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