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Forum: Fiery Dashboard

Fiery Dashboard is a cloud-based service that monitors and tracks print production statistics from one or more Fiery Driven devices and visually represents the data through multiple widgets. Users get instant snapshot of operational efficiency and engine utilization.

  1. Sticky Thread Sticky: [FAQ] Troubleshooting Fiery Dashboard.

    ‘No data to display’ is shown. FDC uploads the last 7 days of data, and FDB displays the 7 days by default. If your Fiery has been idle over a week, no data will be displayed (if so print or process a job). Then wait up to 15mins for the next upload, or restart the FDC service/daemon to push an...

    Started by Hans_S‎, 06-25-2014 11:45 AM
    • Replies: 2
    • Views: 25,221
    07-25-2014 06:32 AM Go to last post
  2. Post Sticky Thread Sticky: [FAQ] I already use Fiery Dashboard at www.fierydashboard.com. So what's this about?

    When we launch the new version of Fiery Dashboard we will have two services called Fiery Dashboard. The new version can be found at http://fierydashboard.efi.com, the previous version can be accessed at http://www.fierydashboard.com. The new generation of Fiery Dashboard is a completely new...

    Started by Hans_S‎, 06-25-2014 07:49 PM
    • Replies: 0
    • Views: 22,067
    06-25-2014 07:49 PM Go to last post
  3. Sticky Thread Sticky: [FAQ] What is EFI Passport?

    What is EFI Passport? An EFI Passport account is a single sign on service for all efi.com websites and online services. The first site to be integrated is Fiery Dashboard. For more info on EFI Passport, go https://passport.efi.com and scroll down for the FAQ. How to create an EFI Passport...

    Started by Hans_S‎, 06-25-2014 11:39 AM
    • Replies: 0
    • Views: 19,178
    06-25-2014 11:39 AM Go to last post
  4. Sticky Thread Sticky: [FAQ] How do I get started with Fiery Dashboard?

    Fiery® Dashboard is a cloud-based service that monitors and tracks print production statistics from one or more Fiery Driven™ devices and visually represents the data through multiple widgets. Users get instant snapshot of operational efficiency and engine utilization. For Fiery Dashboard you...

    Started by Hans_S‎, 06-25-2014 11:31 AM
    • Replies: 0
    • Views: 19,832
    06-25-2014 11:31 AM Go to last post
  5. Sticky Thread Sticky: [FAQ] Tell me more about the Fiery Dashboard Collector.

    What is the Fiery Dashboard Collector? The Fiery Data Collector (FDC) is a service (or daemon on Mac) that is installed with CWS 5.6. Windows services are controlled via task manager, Mac is via activity monitor. FDC is used to upload job log data to the Fiery Dashboard (FDB) once the user has...

    Started by Hans_S‎, 06-25-2014 11:21 AM
    • Replies: 0
    • Views: 21,669
    06-25-2014 11:21 AM Go to last post
  1. Unable to Deauthorize due to unknown Passport account

    Hi EFI Support, I have CWS on our PC that is authorized with a previous staff members passport account. I do not have their passport password. I cannot reset their passport password as the reset email goes to whatever email they registered with. I need to deauthorize this PC and reauthorize...

    Started by Robert Stafford‎, 03-08-2016 05:27 PM
    • Replies: 2
    • Views: 13,527
    03-15-2016 04:34 PM Go to last post
  2. Authorizing issue

    I have been trying for a bit to get fiery dashboard to authorize on my computer and all it does is say authorizing then a few minutes later say" The service is busy or not responding. Please try again later." This has been the case for 3 months. What might the issue be or who can I contact? I...

    Started by reppert‎, 01-05-2016 12:13 PM
    • Replies: 4
    • Views: 13,607
    02-19-2016 06:29 PM Go to last post
  3. EFI Passport account is locked

    How and/ or who do I contact to get this account unlocked.

    Started by markweigelt‎, 11-17-2015 10:42 AM
    • Replies: 3
    • Views: 13,156
    01-05-2016 11:37 AM Go to last post
  4. Unable to authorise this computerd

    I have created and account but when I enter my EFI passport username and password in the CWS Edit Menu> Authorise this computer, it will not connect.

    Started by JulieCaton‎, 09-27-2015 10:50 PM
    • Replies: 2
    • Views: 14,424
    12-15-2015 01:52 PM Go to last post
  5. Cant Authorize

    Been trying for the last week to authorize in workstation but all it does it keep authorizing then get a message "The service is buys or not responding. Please try again later.". Any ideas?

    Started by reppert‎, 11-09-2015 11:28 AM
    • Replies: 1
    • Views: 13,528
    11-11-2015 08:52 PM Go to last post
  6. For how long is my machine active printing each day?

    Hello! Is it or will it be possible to see for how long the machine has been active printing each day? I would like to know our machines total occupancy daily, weekly and monthly :) Thank you in advance!

    Started by rorenijan‎, 11-17-2014 06:54 AM
    • Replies: 4
    • Views: 14,925
    08-20-2015 07:40 PM Go to last post
  7. Exclamation Dashboard problem

    Hi! My Dashboard doesn't show any information anymore. Every field shows "No data available". http://1drv.ms/1EGZAQi What should I do?

    Started by pVeli‎, 03-25-2015 07:51 AM
    • Replies: 7
    • Views: 19,695
    06-05-2015 09:11 AM Go to last post
  8. Dashboard Sample and Detailed Features

    Before I ask our IT department to go through the motions of creating the required dashboard accounts, passwords, permissions, etc., is it possible to get some screen capture samples of what all the dashboard shows, and maybe a detailed list of features? I have to make the case to management before...

    Started by printmeister‎, 01-09-2015 10:50 AM
    • Replies: 1
    • Views: 16,385
    05-08-2015 09:22 AM Go to last post
  9. Feature list / request

    Is there a location that you can find the list of upcoming features being worked on? Also, is there a location to request new features in the Dashboard? Currently it looks like the Dashboard mostly pulls data from one field at a time to display. We were wondering if it would be able to pull...

    Started by KurtFaes‎, 03-18-2015 03:16 AM
    • Replies: 3
    • Views: 14,316
    05-08-2015 09:06 AM Go to last post
  10. Where is Media Usage pulled from?

    Ever day we have a substantial number of Unknown media data collected. Is the Media Usage pulled from the paper catalog info or from somewhere else? How does Media Usage handle jobs without a paper catalog assigned to it? What it looks like is if I add the total number of sheets from all...

    Started by KurtFaes‎, 03-23-2015 05:22 AM
    • Replies: 1
    • Views: 15,274
    05-08-2015 07:30 AM Go to last post
  11. Authorize/Deauthorize

    I created an account to try the Dashboard and now that I realize it's something we could utilize I created a second account (generic) so we could connect all of our printers to it. We currently have 3 printers with CWS 5.6. 1 is running Fiery System 10, the last 2 are running Fiery System...

    Started by KurtFaes‎, 03-04-2015 09:30 AM
    • Replies: 2
    • Views: 14,331
    03-17-2015 03:19 PM Go to last post
  12. Fiery Dashboard displays

    Several things: Daylight savings didn't kick in to the time on the dashboard. It updated at 8:11am but my clock was 9:11am I didn't see anyplace for the dashboard to grab the time zone but in the passports Zip code which is correct when i select a certain day (like Today) i shows processing...

    Started by StarDigital‎, 03-13-2015 07:26 AM
    • Replies: 1
    • Views: 13,971
    03-13-2015 02:31 PM Go to last post
  13. Cant login to dashboard/cant deautorize

    Hi! All messages appear on a german interface, the messages are translated. Its not possible to log into the dashboard with my credentials (since about 2 month). If I try to login, the message "User-id or passwort not recognised" appears. My credentials are 100% correct. If I try to reset...

    Started by muelli75‎, 03-10-2015 09:59 AM
    • Replies: 2
    • Views: 18,473
    03-13-2015 01:04 PM Go to last post
  14. Post How to deauthorize CWS/Rip in case your dashboard user id or password does not work ?

    I've authorized 3 rip/CWS5s. Now I do think I've forgotten password for dashboard. What do to deauthorize rips -How to clear password ?

    Started by AllanVeikko‎, 11-26-2014 01:21 AM
    clear, ids, password
    • Replies: 1
    • Views: 17,326
    12-21-2014 10:55 AM Go to last post
  15. Aufheben der Autorisierung für die Datenerfassung

    Guten Tag Leider kann ich das nicht mehr aufheben, sprich das Passwort wieder eingeben: Im Fenster „Autorisieren“ der Anwendung Command WorkStation können Sie widerrufen, dass Nutzungsdaten gesammelt und erfasst werden. Starten Sie die Anwendung Command WorkStation und wählen Sie...

    Started by DC-Drucker‎, 11-19-2014 01:13 PM
    • Replies: 0
    • Views: 30,896
    11-19-2014 01:13 PM Go to last post
  16. Adding new devices in the Fiery Dashboard

    How do I add new devices to my Fiery Dashboard? We have 7 devices but only 1 is in my Dashboard.

    Started by wrotenberry‎, 08-05-2014 06:22 AM
    • Replies: 3
    • Views: 16,524
    10-30-2014 06:19 PM Go to last post
  17. Can't access fierydashboard

    Hi! I have a problem with accesing fierydashboard. After I have logged into my account I only get a blue pulsating icon and nothing else happens. There is nothing I can click on. I have tried from different browsers and different computers both mac and pc with same result.

    Started by UlfNorrkTryck‎, 09-17-2014 08:04 AM
    • Replies: 8
    • Views: 14,940
    10-12-2014 04:01 AM Go to last post
  18. Exclamation Downtime scheduled for weekend of September 13 2014

    Hans from EFI Fiery Dashboard here. On behalf of the entire team I would like to thank you for your support. Ever since we re-launched Fiery Dashboard a couple months ago the response has been overwhelmingly positive and the number of sign ups has exceeded everyone’s expectations. Again thank you....

    Started by Hans_S‎, 09-11-2014 01:51 PM
    • Replies: 1
    • Views: 12,764
    09-15-2014 11:08 AM Go to last post
  19. Cool Job Names

    I am liking pretty much everything about the dashboard, with one exception. The actual names of my jobs are not carried over into the dashboard... when I go back a week or so to see if a job ran well or not... all that I find are "print job1" or 2 or 3.. depending on how many I ran that day. ...

    Started by Baise‎, 08-20-2014 06:51 AM
    job names, search
    • Replies: 2
    • Views: 14,599
    08-28-2014 10:09 AM Go to last post
  20. Privacy / collected data

    Hi! It's great to hear that FD has been enhanced and EFI even decided to offer this great service for free. Do you have any information about privacy related things? I'm especially interested in what details are being transferred about the jobs in particularly and the Fiery server in...

    Started by oxident‎, 08-14-2014 11:16 AM
    • Replies: 1
    • Views: 14,998
    08-18-2014 04:10 PM Go to last post

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